Customer Success Manager

PROJECTUS; Islas Baleares; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading healthtech company in Spain is seeking a Customer Success Manager to enhance customer value through their AI solutions in MRI imaging. This role combines technical support, customer relations, and travel across Spain, requiring experience in medical imaging and fluency in Spanish and English. Join a dynamic team reshaping the future of healthcare with innovative technology.

Servicios

Flexibility of remote work

Access to global coworking spaces

Strong training and personal development

Formación

• 3–5 years of experience in medical imaging, MRI, or healthcare technology.
• Excellent problem-solving and communication skills.
• Willingness to travel up to 50% across Spain.

Responsabilidades

• Lead customer onboarding and product installation.
• Provide hands-on training and technical support to clinical teams.
• Gather feedback from users to drive continuous improvement.

Conocimientos

Problem-solving skills

Communication skills

Understanding of MRI workflows

Fluent in Spanish

Fluent in English

Educación

Qualified Radiographer / TSID / TSR or relevant healthcare background

Descripción del empleo

Join one of the most exciting global innovators in medical AI, transforming the way hospitals and clinicians approach MRI imaging! This rapidly growing healthtech company combines cutting‑edge deep learning and imaging science to make MRI scans faster, more efficient, and more accessible all without compromising image quality.

Their award‑winning AI technology is already being used in hospitals across Europe, the US, and Asia, helping thousands of patients every day by reducing scan times, improving workflow efficiency, and enhancing diagnostic outcomes.

Now expanding across Spain, they’re seeking a Customer Success Manager to ensure every customer experiences the full value of their breakthrough solution.

The Opportunity

This is a unique chance to be part of a revolutionary shift in medical imaging, where innovation meets real clinical impact. You’ll work directly with hospitals and imaging teams, helping them implement and optimise a transformative AI solution that’s changing how radiology operates.

You’ll act as the bridge between cutting‑edge technology and clinical excellence, guiding customers through onboarding, setup, and ongoing success.

Key Responsibilities

• Lead customer onboarding and product installation, ensuring seamless integration with MRI workflows and network systems.
• Optimise MRI scan parameters and configurations to deliver the best results from the AI solution.
• Provide hands‑on training and technical support to clinical teams and channel partners.
• Collaborate closely with Sales, Business Development, and Product Operations teams to align on customer needs and rollout plans.
• Address customer inquiries and ensure consistently high levels of satisfaction.
• Gather feedback from users and communicate insights to the global product team to drive continuous improvement.
• Travel regularly to customer sites across Spain to provide on‑site support and relationship management.

What We’re Looking For

• Qualified Radiographer / TSID / TSR or relevant healthcare background.
• 3–5 years of experience in medical imaging, MRI, or healthcare technology.
• Strong understanding of MRI workflows and sequence optimisation.
• Excellent problem‑solving and communication skills.
• Fluent in Spanish and English; additional languages are a plus.
• Comfortable working both independently and collaboratively in a fast‑moving, international environment.
• Willingness to travel up to 50% across Spain.

Why You’ll Love This Role

• Join a fast‑growing, globally recognised medtech company redefining MRI imaging through AI.
• Be part of a mission‑driven team passionate about improving patient experience and clinical efficiency.
• Enjoy the flexibility of remote work with regular travel to customer sites and access to global coworking spaces.
• Receive the latest tech and equipment to power your home office.
• Benefit from strong training, personal development, and international collaboration with teams across Europe, the US, and Asia.
• Thrive in a dynamic, innovative culture where new ideas are welcomed and initiative is celebrated.