Customer Success Engineer

JR Spain; España; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading RFID solutions company in Spain is seeking a Customer Success Engineer to enhance customer satisfaction and strengthen relationships. The ideal candidate will be responsible for customer onboarding, providing technical support, and ensuring successful implementation of RFID solutions. Candidates should have a background in engineering and strong communication skills in English and Spanish. This role offers opportunities for growth in a dynamic environment.

Servicios

Young and dynamic work environment

Support for online training programs

Specialty coffee and table tennis

Formación

• 1+ years experience in customer-facing roles in a tech company.
• Engineering Bachelor's Degree.
• Fluent in English and Spanish.

Responsabilidades

• Ensure customer satisfaction and health.
• Strengthen the ongoing relationship with customers.
• Serve as the key liaison for sales and management.
• Monitor customer cloud environment setup.

Descripción del empleo

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Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics.

We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry.

Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency, antennas, electronics, firmware, and cloud-based software.

Job position

Customer Success Engineer

Customer Success Engineer helps to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.

Customer Success Engineer is expected to ensure customer renewals and to increase sales for existing customers.

• Accountability for ongoing value delivered successful implementation.
• Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices.
• Trusted advisor. Build strong and positive relationships with clients at various levels.
• Serve as the key liaison for sales and management to ensure consistent customer satisfaction.
• Provide status and service reports to recommend next steps to management.
• Setup customer’s cloud environment to match their needs.
• Travel to customer premises to ensure successful RFID’s PoC.
• Act as the voice of customer within the company.
• Demonstrable 1+ years experience in customer-facing roles in a tech company.
• Highly interested in the Retail sector.
• An Engineering Bachelor's Degree.
• Problem-solving capacity to find customer solutions. Strong customer focus.
• Knowledge of computer networking. A clear understanding of IP networks.
• Knowledge and experience in RFID technology is a big plus.
• Excellent written and verbal communication skills.
• Fluent in English and Spanish.
• You are a resident of the EU or are in possession of an EU working permit.
• Willing to travel.

We offer

• Company that designs and manufactures worldwide RFID equipment for the retail sector
• Young and dynamic work environment
• New 4000sqm corporate building next to Westfield La Maquinista
• Specialty coffee and table tennis
• Support for online training programs
• Ability to grow in a fast-paced international company