Customer Success CoachSpanish native (3pm-12am)

Shiji Group; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Customer Success Coach in Barcelona to engage with LATAM markets. The ideal candidate will have native Spanish and fluent English skills, with preference given to those experienced in Customer Success and Hospitality. This full-time position involves client onboarding, training, and ensuring high customer satisfaction. A vibrant work environment with flexible hours is offered.

Servicios

Flexible working hours

Free coffee, tea & fresh fruit

Brand new office in city center

Formación

• Native Spanish speaker with fluent English.
• Experience in Customer Success is preferred.
• Experience in the Hospitality industry is a plus.

Responsabilidades

• Act as the primary contact for assigned accounts.
• Monitor and support the onboarding process.
• Train clients on using ReviewPro tools.

Conocimientos

Spanish language proficiency

English language proficiency

Empathy

Relationship building

Technology aptitude

Descripción del empleo

To support our ReviewPro team in US we are looking fora young minded vibrant high-energy proactive and detail-oriented Customer Success Coach with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products. This role will be covering LATAM markets from Barcelona office in the 2nd shift - from 3pm to 12am.

Responsibilities

• Responsibilities include : Primary point of contact for our accounts
• Establish a trusted advisor relationship with each of your assigned accounts
• Ability to monitor the status of onboarding of a client and help them finalize any outstanding items
• Provide training to our clients on the ReviewPro tool and key hospitality best practices
• Increasing the adoption and engagement of features and functionality of the ReviewPro tool
• Constant proactive monitoring of client engagement and health / happiness levels and regular interactions with clients (phone email etc)
• Regular communication to clients on new features
• Work closely with the Customer Success Team to follow up on bugs and issues
• Identifying upsell and cross-sell opportunities
• Supporting the renewal process in collaboration with the Customer Success and Sales Teams

Qualifications

• Native level of Spanish language and fluent in English .
• Another language isa plus.
• Empathetic people oriented great relationship builder.
• Preferably you have experience in Customer Success role.
• Preferably with experience in the Hospitality industry.
• Results driven with positive and hands-on attitude.
• Strong aptitude for technology.

Benefits

• International team and fantastic work environment

Additional Information :

Free coffee tea & fresh fruitat the office

Flexible working hours & hybrid model of work

Brand new office located inBarcelonas city center

Remote Work : No

Employment Type : Full-time

Key Skills

Campaigns,Data Entry,Christmas Temporary,Advocacy,Control Engineering

Experience : years

Vacancy : 1