Customer Success and Project Manager

Enterprise Bot; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading conversational AI company in Barcelona seeks a Customer Success and Project Manager to guide clients through the implementation of AI solutions. Ideal candidates should be native Spanish speakers with strong English skills and 3-5 years in project management. Responsibilities include onboarding clients, coordinating testing, and maintaining customer relationships. This role offers a competitive salary and a dynamic work environment.

Servicios

Competitive salary

Development opportunities

Diverse global teams

Collaborative culture

Formación

• 3-5 years of experience in Customer Success or Project Management.
• Hands-on experience with bot building and automation workflows.
• Familiarity with AI/NLP solutions.

Responsabilidades

• Safely introduce new customers to AI/SaaS solutions.
• Work closely with customers to configure solutions.
• Coordinate UAT and ensure bot quality.
• Monitor performance and suggest improvements.
• Build strong long-term customer relationships.
• Conduct training and workshops.
• Translate feedback into actionable recommendations.
• Identify renewal and upselling opportunities.

Conocimientos

Native Spanish speaker

Excellent English skills

Analytical skills

Communication skills

Project Management

Educación

Degree in Business Administration or Computer Science

Herramientas

Microsoft Project

Project Management Software

Descripción del empleo

Enterprise Bot is the leading provider of GenAI conversational AI and automation software headquartered in Zurich Switzerland.

Our intelligent virtual assistants and automation tools help businesses increase efficiency reduce costs and deliver exceptional customer experiences in industries such as banking insurance and logistics. Our mission is to become the worlds leading provider of AI-powered automation software within the next five years.

We work with leading companies such as SIX Group (Swiss Stock Exchange) SWICA Generali and others to improve customer interactions and automate business processes using our cutting‑edge conversational AI technology.

Our global team comprises more than 70 highly skilled professionals from diverse backgrounds.

We foster an open progressive company culture with state‑of‑the‑art technology and flat hierarchies. At Enterprise Bot youll experience a unique blend of passion ambition challenge and fun.

Tasks

Ready to be the superhero our customers need

As a Customer Success and Project Manager in our conversational AI company you dont just manage customer accounts you guide them through the entire lifecycle : from discovery and implementation to measurable success with our AI solutions. Your mix of technical expertise problem‑solving skills and relationship‑building talent ensures that customers not only adopt our products but also grow successfully with them.

Main Responsibilities

• Onboarding Navigator : Safely introduce new customers to our world of AI / SaaS solutions. Ensure a smooth start with clear implementation roadmaps milestones and KPIs.
• Solution Implementer : Work closely with customers and internal teams to configure conversational AI bots automation workflows and integrations tailored to the customers specific use cases and business objectives
• Testing & QA Advocate : Coordinate and oversee UAT (User Acceptance Testing) ensure the quality of bots fix problems and guide customers through test iterations until the solutions meet the agreed standards
• Optimization Partner : Continuously monitor bot performance and customer feedback. Suggest improvements automation optimizations and best practices to increase efficiency and ROI.
• Engagement Conductor : Keep customer relationships active and proactive. Conduct regular business reviews analyze performance reports and ensure customers achieve their goals
• Relationship Architect : Build strong long‑term relationships as the foundation for trust success and mutual growth.
• Adoption Catalyst : Conduct training enablement workshops and documentation to empower customer teams to use our tools effectively and independently.
• Feedback Loop Coordinator : Translate customer feedback and needs into actionable recommendations and work closely with the product and engineering teams to further develop our solutions.
• Growth Scout : Work with sales to identify renewal extension and upselling opportunities and drive mutual growth.

Requirements

• Native Spanish speaker with excellent English skills; additional languages especially German are a significant advantage.
• Degree in Business Administration Computer Science or a related field.
• 35 years of experience in Customer Success Project Management Implementation or Technical Account Management ideally in the SaaS or Automation industry
• Hands‑on experience with bot building automation workflows integrations and QA testing is a big plus.
• Familiarity with AI / NLP solutions APIs and low‑code / no‑code platforms is highly desirable.
• Strong analytical skills to interpret data and translate it into actionable recommendations.
• Excellent communication and presentation skills with the ability to explain technical concepts clearly and in a customer‑friendly way.
• Proven ability to manage multiple client projects simultaneously and meet deadlines.
• Team‑oriented mindset and a passion for maximizing customer value and measurable results.

Benefits

• A culture comprised of diverse global teams who share a passion for collaboration and excellent customer service.
• The opportunity to make an impact on a rapidly growing startup and innovative cutting‑edge AI products and solutions.
• A competitive salary and development opportunities for your future career
• A great work environment with open feedback flat hierarchies and an inspiring mix of purpose challenge and fun thats what makes working at Enterprise Bot so special.

Ready to get started with us

If youre eager to work at the forefront of AI innovation and make a real impact in a rapidly growing global company then we look forward to receiving your application.

Apply now and become part of a diverse and dedicated team actively shaping the future of automation and conversational AI solution by solution.

Key Skills

Project Management Methodology,Project / Program Management,Construction Estimating,Construction Experience,PMBOK,Visio,Construction Management,Project Management,Project Management Software,Microsoft Project,Project Management Lifecycle,Contracts

Employment Type: Employee

Experience: years

Vacancy: 1