Customer Success Agent

TravelgateX; Palma de Mallorca; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading travel tech company in Mallorca is seeking a passionate Customer Success Agent to ensure customer satisfaction and loyalty. You'll support customers from onboarding to issue resolution and identify growth opportunities. Ideal candidates are proactive, empathetic, and possess strong communication skills. The role offers a flexible environment with various perks and professional growth opportunities.

Servicios

Flexible hours

Shorter workdays in August

Continuous training and development

Bonus based on performance

Free parking

Discounted gym rates

Free English classes

Formación

• Previous experience in customer service or customer success roles required.
• High level of English; additional languages are a plus.
• Experience in SaaS, travel tech, or e-commerce industries is preferred.

Responsabilidades

• Act as the primary contact for customers, delivering support and guidance.
• Lead customer onboarding to ensure successful platform adoption.
• Handle inquiries, resolve issues, and coordinate with internal teams.
• Identify upsell and cross-sell opportunities to drive account growth.
• Monitor customer satisfaction and mitigate churn risks.
• Collect customer feedback for product team insights.

Conocimientos

Customer-oriented mindset

Excellent verbal and written communication skills

Problem-solving attitude

Ability to manage multiple tasks

Basic knowledge of CRM tools

Data analysis and reporting skills

Herramientas

Zendesk

HubSpot

Salesforce

Descripción del empleo

Job Overview

We are looking for a passionate Customer Success Agent with outstanding communication skills to join our team. Your mission will be to ensure customer satisfaction and loyalty by supporting them throughout their lifecycle — from onboarding to issue resolution and identifying opportunities for growth.

The ideal candidate is proactive, empathetic, and results-oriented, with the ability to understand customer needs and provide solutions that drive their success.

📍 Location: Mallorca (On-site)

🕓 Employment Type: Full-time

About Travelgate

Travelgate is the leading B2B travel connectivity marketplace, connecting buyers and sellers across the global travel industry. Through our platform, technology, and partnerships, we help businesses grow faster, smarter, and more collaboratively.

What You’ll Do

• Act as the primary point of contact for customers, delivering high-quality support and guidance.
• Lead customer onboarding to ensure successful adoption of the platform/product.
• Handle inquiries, resolve issues, and coordinate with internal teams (support, sales, product).
• Identify upsell and cross-sell opportunities to drive account growth.
• Monitor customer satisfaction and proactively mitigate potential churn risks.
• Collect customer feedback and share insights with the product team for continuous improvement.
• Prepare reports on key customer success metrics.

What You Bring

• Previous experience in customer service, customer success, or similar roles.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively in fast-paced environments.
• Customer-oriented mindset with empathy and problem-solving attitude.
• Basic knowledge of CRM and support tools (Zendesk, HubSpot, Salesforce, or similar).
• High level of English (additional languages are a plus).
• Experience in SaaS, travel tech, or e-commerce industries.
• Data analysis and reporting skills.

What We Offer

Because at Travelgate, work should be rewarding, flexible, and fun.

Work & Lifestyle Perks

• Flexible hours: start between 7:00–9:00h.
• Shorter workdays in August (hello, summer!).
• Professional stability and a clear long-term growth path.
• Continuous training and development opportunities.
• Bonus based on company performance.

Office Life & Perks

• Monday Breakfast Club – because starting the week deserves a treat.
• Coffee machines and a variety of teas always available.
• Healthy meal fridge with nutritious options at €4.50.
• Free English classes to strengthen your skills.
• Negotiated health insurance rates with Sanitas.
• Free parking available at ParcBit.
• Discounted gym rates at Campus Sport.

Culture & Fun

• Dynamic, inclusive culture where ideas matter.
• Monthly team get-togethers every last Friday.
• Summer and Christmas parties that are truly memorable.
• Welcome pack including a backpack, water bottle, and mug.
• Fun Committee organizing monthly surprises and events.
• Pet Day and Bring Your Child to Work Day — yes, really!