Customer Success Account Manager - German Speaker

FH Collective Academy; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global customer experience organization is seeking motivated individuals for a German-speaking sales and customer success role. This position involves reaching out to prospects, conducting product demonstrations, and collaborating with internal teams to foster strong relationships. Candidates should possess excellent communication skills in both German and English, along with at least one year of outbound sales experience. The role offers competitive compensation, a supportive work environment, and opportunities for personal and professional growth.

Servicios

Uncapped quarterly performance bonus

Private medical, dental, and wellness support

3 weeks of hotel accommodation near the office

Relocation package for candidates moving from abroad

Access to hundreds of free professional courses

Formación

• 1+ year of outbound sales experience with a focus on prospecting and closing.
• Strong understanding of subscription models and customer needs.
• Ability to present effectively to high-level executives.

Responsabilidades

• Conduct product demonstrations and propose tailored solutions.
• Research customer needs and identify upsell opportunities.
• Collaborate with internal teams to improve product adoption.

Conocimientos

Excellent communication skills in German and English

Outbound sales experience

Understanding of cloud-based solutions

Analytical mindset

Presentation skills

Descripción del empleo

Join a leading global customer experience organization and boost your career in sales & customer success!

A major international CX company is expanding its German-speaking Customer Success & Sales team in Athens.

If you enjoy strategic communication, driving revenue, and building meaningful business relationships, this role is a perfect fit.

Compensation & Benefits

1,760 gross / month × 14 salaries

Uncapped quarterly performance bonus based on results

Monday-Friday schedule no weekend work

Private medical, dental, and wellness support

Performance-based advancement and internal career mobility

Paid time off, structured onboarding, and continuous training

Multicultural, inclusive workplace with strong development focus

Access to hundreds of free professional courses

• Relocation Package (for candidates moving from abroad)

3 weeks of free hotel accommodation near the office

Up to 300 relocation support (paid with first salary)

Legal / administrative support for hiring documents (candidate must provide required papers)

What You'll Do

Reach out to prospects to understand their needs and propose tailored product solutions

Research customer history (Sales Navigator, ZoomInfo) to uncover upsell & cross-sell opportunities

Conduct product demonstrations and prepare customer-specific value use cases

Manage a dynamic pipeline and report accurate forecasts

Collaborate with internal teams to resolve issues and improve product adoption

Build long-term relationships with key stakeholders, including C-level decision-makers

What You Bring

Excellent communication skills in German and English

1+ year of outbound sales experience (prospecting, qualification, negotiation, closing)

Understanding of cloud-based solutions and subscription models

Ability to identify customer needs and drive outcomes across phone, email, and social channels

Strong analytical mindset and ability to work with customer and market data

Confidence in presenting to high-level executives

In this position, you'll combine customer success, strategic sales, and relationship management .

You will manage your book of business, identify growth opportunities, and generate revenue through upselling and cross-selling.

This role is ideal for commercially driven professionals eager to develop in a global environment.