Customer Succes - Digital Healthcare

Xpeer Business Solutions; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading healthcare content platform based in Madrid is looking for a dynamic Customer Success professional. The ideal candidate will develop and execute strategies for client retention and satisfaction while working closely with cross-functional teams. Candidates should have a bachelor's degree, 3+ years of relevant experience, and be fluent in both English and Spanish. Experience in the healthcare or education sector is preferred.

Formación

• Minimum 3 years of experience in customer success, account management, or sales.
• Experience in healthcare, education, or audio-visual industry.
• Comfortable working in a fast-paced, deadline-driven environment.

Responsabilidades

• Develop and execute customer success strategies that drive retention, adoption, and satisfaction.
• Build and maintain strong relationships with clients, acting as their trusted advisor.
• Analyze client performance data and provide recommendations for optimization and growth.
• Collaborate with cross-functional teams to deliver exceptional customer experiences.
• Meet sales annual quotas for assigned accounts.

Conocimientos

Excellent communication

Strategic planning

Project management

Analytical mindset

Fluent in English

Fluent in Spanish

Educación

Bachelor's degree or equivalent experience

Herramientas

HubSpot

Project management tools

Descripción del empleo

THE COMPANY

Welcome to Xpeer : Leading a revolution in scientific content, Xpeer is the "Netflix for Healthcare Professionals." As the fastest-growing platform in our industry (with more than 100,000 registered doctors), we proudly operate in over 20 countries, connecting medical experts worldwide with the latest clinical insights.

THE OPPORTUNITY

We're seeking a dynamic and results-oriented Customer Success (B2B) who isn't afraid to get their hands dirty and lead by example. As a critical member of our team, you'll play a key role in shaping our company's customer success strategies, developing lasting relationships with our clients, and working closely with cross-functional teams to deliver exceptional customer experiences.

THE POSITION

Ready to be part of the challenge?

Our ideal candidate is a creative problem-solver with a sharp analytical mind and a proven track record of identifying opportunities for growth. If you have experience working with digital or advertising clients, particularly in the medical education sector, we want to hear from you. Join our team today and help us continue to exceed our clients' expectations!

Position Overview

• Develop and execute customer success strategies that drive retention, adoption, and satisfaction
• Build and maintain strong relationships with clients, acting as their trusted advisor
• Analyze client performance data and provide recommendations for optimization and growth
• Collaborate with cross-functional teams to deliver exceptional customer experiences
• Meet sales annual quotas for assigned accounts
• Maintain existing customer success metrics and data as directed
• Manage client relationships and ensuring their satisfaction through meetings, emails, follow-ups, feedback, and timely responses to requests
• Coordinate with internal teams to ensure that projects are delivered on time and meet client expectations
• Multitask and manage a large number of clients simultaneously
• Demonstrate patience and work effectively under pressure from clients and internal stakeholders
• Create and present proposals for new projects, cross-selling, up-selling, and negotiating with clients.

THE REQUIREMENTS

Your profile

• Bachelor's degree or equivalent experience
• Minimum 3 years of experience in customer success, account management, sales, or related field
• Experience in healthcare, education, or audio-visual industry
• Excellent communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working in a fast-paced, deadline-driven environment
• Knowledge of HubSpot and project management tools preferred
• Fluency in English and Spanish required, fluency in German or French a plus