Customer Service with Italian and Spanish

Page Personnel; Barcelona; Presencial; Jornada completa

Descripción de la vacante

An international company in Barcelona is seeking a highly organized and service-oriented professional to join their commercial team as a Customer Service representative. This role involves managing customer orders, providing support for inquiries, and coordinating with various departments to ensure efficient order fulfillment. The position offers a competitive compensation package in a diverse, international environment.

Servicios

Competitive compensation and benefits package

International and diverse working environment

Responsabilidades

• Handle incoming customer orders, verify details, and ensure timely entry into the system.
• Serve as primary contact for inquiries related to order status and processing.
• Track and review open orders, confirming validity and addressing internal blocks.
• Work closely with logistics, finance, and other departments for smooth order fulfillment.
• Investigate billing issues and process credit notes for adjustments.

Descripción del empleo

• immediate Incorporation
• Permanent Contract

International company located in Barcelona

We are looking for a highly organized and service-oriented professional to join our commercial team as a Customer Service. This role is essential in ensuring seamless administrative support for the sales function, contributing to operational excellence and customer satisfaction.

Key Responsibilities:

• Order Management: Handle incoming customer orders by verifying details and entering them into the system with precision and timeliness. Coordinate with internal teams to resolve pricing discrepancies and ensure all updates to payment terms and pricing are properly documented and approved.
• Client Support: Serve as the primary contact for inquiries related to order status and processing. Deliver clear, timely, and solution-focused communication to both customers and internal stakeholders, fostering trust through reliability and accuracy.
• Pending Orders Oversight: Track and review open orders regularly. Collaborate with sales representatives and clients to confirm order validity. Identify and address internal blocks (e.g., credit, delivery, pricing) by liaising with the relevant departments. Generate and distribute pre-validated reports on open and backlogged orders to account managers and clients.
• Interdepartmental Coordination: Work closely with logistics, finance, credit control, and master data teams to ensure smooth order fulfillment and accurate invoicing.
• Invoice and Credit Handling: Investigate billing issues and process credit notes for pricing adjustments, inventory discrepancies, and other approved cases.

• The opportunity to work in a highly international and diverse environment, collaborating with colleagues from various cultural backgrounds.
• A competitive compensation and benefits package, based in Barcelona.