Customer Service with Italian and Spanish

Page Personnel ETT; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A recruitment agency in Barcelona seeks a highly organized Customer Service professional to join its commercial team. The role ensures essential administrative support for sales and fosters operational excellence and customer satisfaction. Ideal candidates will have 2+ years of experience, fluency in Italian and Spanish, and strong organizational skills. Proficiency in SAP SD and Microsoft Office is required, along with effective communication skills.

Formación

• Minimum of 2 years of experience in a sales support or administrative role within a commercial environment.
• Hands-on experience with ticketing systems for managing internal requests and issue tracking.
• Comfortable working in international and multicultural teams.

Responsabilidades

• Handle incoming customer orders by verifying details and entering them into the system.
• Serve as the primary contact for inquiries related to order status and processing.
• Track and review open orders regularly and collaborate with sales representatives.
• Work closely with logistics, finance, credit control, and master data teams for smooth order fulfillment.
• Investigate billing issues and process credit notes for pricing adjustments.

Conocimientos

Professional fluency in Italian

Professional fluency in Spanish

English at B2 level

Excellent written communication skills

Strong organizational and time-management skills

High level of accuracy and attention to detail

Ability to maintain effective communication

Collaborative mindset

Educación

Higher Vocational Training in Business Administration

Herramientas

SAP SD

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

We are looking for a highly organized and service‑oriented professional to join our commercial team as a Customer Service. This role is essential in ensuring seamless administrative support for the sales function, contributing to operational excellence and customer satisfaction.

Key Responsibilities

• Order Management: Handle incoming customer orders by verifying details and entering them into the system with precision and timeliness. Coordinate with internal teams to resolve pricing discrepancies and ensure all updates to payment terms and pricing are properly documented and approved.
• Client Support: Serve as the primary contact for inquiries related to order status and processing. Deliver clear, timely, and solution‑focused communication to both customers and internal stakeholders, fostering trust through reliability and accuracy.
• Pending Orders Oversight: Track and review open orders regularly. Collaborate with sales representatives and clients to confirm order validity. Identify and address internal blocks (e.g., credit, delivery, pricing) by liaising with the relevant departments. Generate and distribute pre‑validated reports on open and backlogged orders to account managers and clients.
• Interdepartmental Coordination: Work closely with logistics, finance, credit control, and master data teams to ensure smooth order fulfillment and accurate invoicing.
• Invoice and Credit Handling: Investigate billing issues and process credit notes for pricing adjustments, inventory discrepancies, and other approved cases.

Qualifications

• Educational background in Business Administration or a related field (equivalent to Higher Vocational Training).
• Professional fluency in Italian and Spanish; English at B2 level is considered an asset.
• Minimum of 2 years of experience in a sales support or administrative role within a commercial environment.
• Proven ability to maintain effective communication and coordination with sales teams and external clients.
• Comfortable working in international and multicultural teams, with a collaborative mindset.
• Excellent written communication skills, especially in crafting professional email correspondence.
• High level of accuracy and attention to detail in administrative tasks.
• Strong organizational and time‑management skills, with the ability to prioritize effectively.
• Hands‑on experience with SAP SD and proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Familiarity with ticketing systems for managing internal requests and issue tracking.