Customer Service Support Agent with German

Planet; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global technology provider in Madrid is looking for a Merchant and Technical Partners Support Agent to provide first-line technical support and manage customer relations. Ideal candidates will have strong customer service skills, fluency in English and German, and a desire to learn. This role promotes a hybrid working model with three days in the office.

Formación

• Experience in a similar Merchant and Technical Partner Support Agent role is preferred.
• Desire to learn and apply new knowledge is a requirement.
• Experience in the Card Payment industry is an asset.

Responsabilidades

• Provide first line technical and administrative analysis to customer issues.
• Maintain the incident tracking system through all stages of the ticket life cycle.
• Build connections with key customers in your region.

Conocimientos

Customer service attitude

MS Excel skills

Basic IT knowledge

Fluency in English

Fluency in German

Descripción del empleo

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

What you will do

• Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary
• Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution
• Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication
• Through experience, independently assign priorities to reported issues
• Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform
• Manage and safeguard the confidentiality, performance, and availability of our business applications

Who you are

• You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role
• You have strong skills in MS Office (especially MS Excel/Outlook)
• You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirement
• Experience in the Card Payment industry will be a strong asset
• You are fluent in English and German, verbal and written (native level)

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.