Customer Service Specialist (Road Freight)

Crane Worldwide Logistics; Valencia; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Crane Worldwide Logistics in Valencia, Spain, is seeking a Customer Service Specialist (Road Freight) to manage international road shipments across EU and non-EU markets. You will coordinate transport, handling documentation, and ensure on-time delivery while delivering excellent customer service.

Responsibilities include tracking shipments, liaising with customers, carriers, and customs brokers, and supporting billing and invoice validation.

Formación

• High school diploma or equivalent.
• 3–5 years experience in international road freight operations and customs documentation is an advantage.

Responsabilidades

• Coordinate international road freight shipments across Europe and non-EU countries, from pickup to final delivery.
• Manage transport processes including collection, tracking, and last-mile delivery.
• Prepare, review, and manage transport and customs documentation for import/export road freight.
• Coordinate customs clearance with brokers, customers, carriers, and internal teams.
• Monitor shipments to ensure on-time delivery and resolve incidents.
• Communicate shipment status with customers, carriers, and internal teams.

Conocimientos

Customer service

Communication

Organization

Multitasking

Excel

Billing

Customs documentation

English proficiency

Other languages

Educación

High school diploma

Herramientas

Compliance & docs systems

Descripción del empleo

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Customer Service Specialist (Road Freight) manages international road freight shipments across EU and non-EU countries, coordinates transport and customs processes, ensures documentation accuracy, and monitors shipments to guarantee efficient and timely delivery.

Essential Job Functions:

• Coordinate international road freight shipments across Europe and non-EU countries, from pickup to final delivery.
• Manage the complete transport process, including collection, operational coordination, shipment tracking, customs coordination, and last-mile delivery.
• Prepare, review, and manage all transport and customs documentation required for import and export road freight operations.
• Coordinate customs clearance processes with customs brokers, customers, carriers, and internal teams to ensure compliance with international trade regulations.
• Monitor shipments proactively to ensure on-time deliveries and resolve operational incidents efficiently.
• Maintain constant communication with customers, carriers, customs brokers, and internal teams regarding shipment status, documentation, and operational updates.
• Handle customer billing and validate supplier invoices accurately.
• Build and maintain strong relationships with customers by providing excellent customer service and timely responses.
• Collaborate with other company branches and partners across Europe and internationally to ensure efficient operations and customer satisfaction.
• Perform other duties as assigned.

Physical Requirements:

• Position may require extended periods of sitting, computer use, standing, and walking. Some light lifting may be required in certain situations.

Other Skills and Abilities:

• Strong customer service orientation with excellent communication skills.
• Highly proactive, organized, and solution-oriented mindset.
• Ability to manage multiple shipments simultaneously in a fast-paced environment.
• Team player with a collaborative attitude and strong motivation to learn and grow.
• Good knowledge of Microsoft Excel and general computer skills.
• Knowledge of billing processes and invoice validation.
• Experience or understanding of customs procedures and international trade documentation (CMR, commercial invoices, packing lists, export/import documentation, customs instructions, and related documents).
• Attention to detail and ability to prioritize tasks effectively.
• High level of English (written and spoken). Additional European languages are considered a plus.
• Knowledge of international road freight transportation across EU and non-EU countries is highly valued.

Education and Experience:

• High school diploma or equivalent required.
• 3-5 years experience in international road freight operations and customs documentation is considered an advantage.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for any associated placement fees for any CVs received without such an agreement. xqysrnh

We appreciate your cooperation in respecting this policy.