Customer Service Specialist

Satorisan; Vitoria; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A contemporary footwear brand in Valencia is seeking a passionate Customer Service Specialist. This role involves supervising customer needs, ensuring satisfaction, and collaborating for process improvement. The ideal candidate has a Bachelor's degree, strong communication skills in Spanish and English, and experience in customer service. Join a positive and committed team dedicated to making a difference.

Servicios

Join a project with soul and positive impact

Fast-paced start-up environment

Great working conditions

Formación

• Minimum of 1 year experience in Customer Service.
• Bachelor’s degree in relevant fields such as Advertising or Marketing.
• Fluency in Spanish and English; knowledge of Italian or German is a plus.

Responsabilidades

• Supervise customer needs and order control.
• Ensure customer satisfaction through effective incident monitoring.
• Identify main client needs to improve experiences and products.
• Collaborate for continuous improvement of processes and tools.

Conocimientos

Excellent written and spoken communication skills in Spanish

Excellent written and spoken communication skills in English

Experience in Customer Service

Medium level of Excel

Educación

Bachelor’s Degree related to Advertising, Marketing, Economics or similar

Descripción del empleo

At Satorisan, we create products that last.

Designing and crafting shoes that are comfortable, with a fit and finish that only get better with age. Our attention to detail creates singularity. While our planet-friendly process means we take care. We look to the future with hope, and turn our backs on fear. Helping everyone to walk consciously and live from the heart. We encourage you to follow the path of life and celebrate its twists and turns. Whatever journey you’re on, we’ll be right there with you.

At Satorisan,

We love people brave , passionate and accomplished

We love people who smile and give out good energy and look for the best in everything

We love people respectful , Living with humility and compassion for people and the planet.

We are looking for a person with affinity to our beliefs to fill the position of Costumer Service Specialist.

Your responsibilities

• Supervise customer needs and order control. Carrying out monitoring and management with both the client and the transport company in order to control both orders and returns.
• Ensure customer satisfaction (monitoring of incidents, resolution, etc.). Guarantee to the customer a Premium Customer Experience, managing the customer touchpoints
• Identify the main needs of the client in order to improve both the experience and the product. Keep track of customer interactions and use data intelligently to gain insights.
• Collaborate in the continuous improvement of processes, tools and tasks.

And as the ideal candidate, you have...

• Bachelor’s Degree related with Advertising, Marketing, Economics or similar
• Excellent written and spoken communication skills in Spanish and English (knowledge of Italian and / or German would be a plus).
• Experience (+1 years) in Costumer Service.
• Medium level of Excel.

We offer…

• Join into a project with soul and committed to having a positive impact
• The Opportunity to experience the transformation of the organisation and to participate in the international brand explosion.
• Join a Young, Committed, Positive and Respectful team, full of good vibes and energy.
• Great office in the city center of Valencia
• Fast-paced start-up environment that offers plenty of challenges and opportunities
• Great working conditions