Customer Service Site Engineer (f/m/d)

Canadian Solar Inc.; Madrid; Híbrido; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading solar technology company is looking for a Customer Service Site Engineer in Madrid, Spain. You will provide technical support and training for solar PV systems with a focus on inverters. Successful candidates should have at least 3 years of experience in technical support and customer service, along with proficiency in Microsoft Office. The role offers a hybrid work environment, competitive salary, and opportunities for professional development.

Servicios

Attractive salary package

Subsidies for childcare

Flexible hours

28 days of vacation

Professional development programs

Formación

• Minimum 3 years of experience in providing technical support in Solar PV.
• Experience in customer service for consumers and installers.
• Valid driver license required.

Responsabilidades

• Provide installation support and training remotely and onsite.
• Ensure inverters and systems function correctly with various installations.
• Travel to customer project sites for support.

Conocimientos

Technical support experience

Customer service

Communication skills

Knowledge of electrical terminology

Proficiency in Microsoft Office

Descripción del empleo

Your backpack is filled with

• Minimum 3 years of experience in providing technical support and solutions within the Solar PV / inverters space.
• Experience providing technical consumer and installer customer service/support.
• Understanding electrical, and industry terminology.
• Proficiency with Microsoft Office suite and ability to communicate with customers, installers, OEM installers as well as with Canadian Solar personnel via email, Teams, and mobile phone.
• Valid driver license required.
• Available to start immediately (within 2 weeks)

ABOUT US

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. Founded in 2001, Canadian Solar is world's largest solar technology and renewable energy companies. Canadian Solar is a leading manufacturer of solar photovoltaic modules, provider of solar energy and battery storage solutions, and developer of utility-scale solar power and battery storage projects with a geographically diversified pipeline in various stages of development. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.

We are now searching for a Customer Service Site Engineer to support our PV systems with a main focus on inverters.

You will be a part of a talented team consisting of technicians and engineers who offer in-house advice and support to their colleagues as well as premium service towards our clients.

WHAT WE OFFER

• The atmosphere: A modern work environment, brimming with positive energy, healthy growth, and diverse teams
• Additional benefits: Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more
• Balance: Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions
• Prospects: Individual professional development programs, training, and workshops
• Opportunities to influence the way we work: The freedom to contribute your own ideas and play a key role in shaping the future of our company
• Sustainability: Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-ups
• Our rationale: Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy

CONTACT

Let’s make a difference together - Apply now!

Questions? Our HR team is here for you:
[e-mail].

Canadian Solar EMEA GmbH | Human Resources | Radlkoferstr. 2 | 81373 München | www.csisolar.com/emea/

MAIN RESPONSIBILITIES

Main Tasks

• Provide installation support and training (remotely & onsite)
• Provide technical expertise and support to ensure Canadian Solar’s inverters & systems correctly functions with various microinverters, DC PV, AC coupled PV inverters, generators, and EV car chargers.
• Provide remote (online & phone) support to installers by presenting visual training aids, manuals, and other documents.
• Travel to customer project sites to support Canadian Solar’s products.
• Available to take calls from installers and end customers to answer questions
• Works closely with Sales team, Technical Support Engineers, and Customer Service Department.

COMPETENCIES

LANGUAGES

• Spanish & English
• Please submit your CV in English

LOCATION

• Spain