Customer Service Representative - (Temporal)

BD Nogales Norte; Valencia; Presencial; EUR 23.000 - 40.000; Jornada completa

Descripción de la vacante

A leading medical technology company in Valencia is looking for a Customer Service Representative to ensure smooth order processing, timely communication, and effective issue resolution. The ideal candidate has a high school diploma and experience in customer service, preferably with JD Edwards ERP experience. This role requires a strong customer-focused approach and the ability to work collaboratively in a fast-paced environment.

Formación

• Experience in customer service or order management preferred.
• Experience with JD Edwards (JDE) or similar ERP systems preferred.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsabilidades

• Manage customer orders, returns, and exchanges using JD Edwards (JDE) ERP system.
• Coordinate with internal departments to resolve issues and ensure customer satisfaction.
• Monitor inventory and delivery schedules to ensure timely fulfillment of orders.

Conocimientos

Customer service experience

Strong communication skills

Problem-solving skills

System-oriented

Educación

High school diploma or equivalent

Herramientas

JD Edwards (JDE) ERP system

Descripción del empleo

Job Description Summary

Puesto temporal - Aprox. 6-8 meses

As a Customer Service Representative, you will play a key role in supporting our customers by ensuring smooth order processing, timely communication, and effective issue resolution. You will work closely with internal teams to deliver a seamless customer experience and uphold our commitment to service excellence.

Main responsibilities

• Manage customer orders, returns, and exchanges using JD Edwards (JDE) ERP system.
• Provide prompt and professional responses to customer inquiries via phone, email, and other channels.
• Coordinate with internal departments (Sales, Supply Chain, Finance, etc.) to resolve issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Monitor inventory and delivery schedules to ensure timely fulfillment of customer orders.
• Support complaint handling and follow-up processes in line with company policies.
• Contribute to continuous improvement initiatives within the customer care function.

About you

• High school diploma or equivalent experience
• Experience in customer service or order management would be preferred.
• Experience with JD Edwards (JDE) or similar ERP systems would be preferred.
• Strong communication skills and customer focused approach.
• System oriented person.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Meticulous with some problem-solving skills.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

“BD is proud to be certified as a Top Employer 2025 in Spain, reflecting our commitment to creating an exceptional working environment”

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Salary Information

Salary Range Information
€23,000.00 - €39,100.00 EUR Annual

Primary Work Location: ESP Valencia - Paterna