Customer Service Representative (Spanish-speaking) - On-site JE01

Concentrix; Barcelona; Presencial; EUR 19.000; Jornada completa

Descripción de la vacante

A global technology and services leader is seeking a Customer Service Representative in Barcelona. The role involves providing top-level customer service and ensuring high satisfaction scores. Candidates should be bilingual in Spanish and English, with excellent communication skills. This full-time position offers a gross salary of 18,978 euros per year, with additional bonuses. Join a diverse and inclusive workplace committed to your professional growth.

Servicios

39 hours/week contract

Salary of 18,978 euros gross/year

Up to 1,500 euros gross/year in bonuses

Full paid training

Career development programs

Central location in Barcelona

Formación

• Proficient or bilingual in Spanish and advanced level English.
• Excellent communication skills in a variety of customer facing situations.
• Good team player with drive for success.

Responsabilidades

• Provide accurate information to customers.
• Log and follow up on correct and valid orders.
• Ensure high customer satisfaction scores.
• Deliver high caliber customer service on post-sales requests.

Conocimientos

Bilingual in Spanish and English

Excellent communication skills

Team player

Descripción del empleo

Job Title:

Customer Service Representative (Spanish-speaking) - On-site JE01

Job Description

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Experience the power of a game-changing career

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona ( On-site ), you will be part of our team of game-changers who are powering the brands of the futur e in the coffee industry

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Provide with accurate information to our customer
• Logging and follow up of correct and Valid Orders or requests
• Ensure the highest level of Customer Satisfaction Surveys Scores
• Delivery of high caliber Customer Service on Post-Sales requisitions

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Spanish plus an advanced level English
• Have excellent communication skills in a variety of customer facing situations
• Are a good team player with drive for success

It will be a plus if you have:

• Previous experience in similar position

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• 39 hours /week contract: Monday to Friday 9:00-18:00
• Salary 18,978 euros gross/year + up to 1,500 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national law

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required), Spanish (Required)

Time Type: Full time

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