Customer Service Representative (Spanish & English) / 6-month contract

Donaldson; Terrassa; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading filtration solutions provider is hiring a Customer Service Representative in Terrassa to manage purchasing orders and support the sales team. The ideal candidate should have 2+ years of experience in customer service and be fluent in both Spanish and English. This role offers a temporary contract, flexible schedule, and a hybrid working model, along with an attractive compensation package.

Servicios

Flexible work schedule

Hybrid working model

Meal allowance

Telework expenses

Shuttle bus from Barcelona

Formación

• Minimum of 2 years of experience in customer service, administration, or logistics.
• Working knowledge of MS Office packages and Outlook.
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset.

Responsabilidades

• Process, monitor, and follow up on customers' purchasing orders.
• Ensure effective service and administrative support for the assigned customers.
• Provide delivery commitment to customers and follow up on order activity.

Conocimientos

Communication skills

Administration skills

Multitasking ability

Proactive attitude

Fluent in Spanish

Fluent in English

Herramientas

MS Office

Oracle R12

CRM systems

Descripción del empleo

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are hiring for a Customer Service Representative with native level of Spanish and fluent English to join the Mobile Solutions Aftermarket team located in Terrassa, Barcelona.

In this position, the selected candidate will be handling customers' purchasing orders and developing strong relationships with the assigned accounts, to support the sales team.

This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service, administration, or logistics.

What will be your main functions?

• Process, monitor, and follow-up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

What profile are we looking for?

• Minimum of 2 years of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
• Fluent in both Spanish and English is essential
• Flexibility, ability to multitask, to manage time and to adopt to changes
• Pro‑active attitude, ability to take decisions when necessary, and to be a time player

What do we offer?

• Temporary contract (6 months)
• Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)
• Hybrid working model (3 days of remote working per week)
• Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
• Presential onboarding process for 1 month
• Attractive compensation package (including meal allowance & telework expenses)
• Multicultural work environment, free coffee & fruit during office days