Customer Service Representative Portugués / Español - (Temporal)

BD Nogales Norte; Valencia; Presencial; EUR 23.000 - 40.000; Jornada completa

Descripción de la vacante

A leading medical technology firm is seeking a Customer Service Representative to support order processing and enhance customer experience. The role, based in Valencia, requires strong communication skills and a customer-focused approach. Candidates should have a high school diploma and prefer experience with ERP systems. The position is temporary for approximately 6-8 months and involves collaboration with various internal teams.

Formación

• Experience in customer service or order management preferred.
• System-oriented and ability to work in a fast-paced environment.

Responsabilidades

• Manage customer orders, returns, and exchanges.
• Provide professional responses to customer inquiries.
• Coordinate with internal departments to resolve issues.
• Maintain records of customer interactions in CRM.
• Monitor inventory and delivery schedules.

Conocimientos

Strong communication skills

Customer-focused approach

Problem-solving skills

Educación

High school diploma or equivalent

Herramientas

JD Edwards (JDE)

Descripción del empleo

Customer Service Representative Portugués / Español - (Temporal)

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Job Description Summary

Puesto temporal - Aprox. 6-8 meses

As a Customer Service Representative, you will play a key role in supporting our customers by ensuring smooth order processing, timely communication, and effective issue resolution. You will work closely with internal teams to deliver a seamless customer experience and uphold our commitment to service excellence.

Job Description

• Manage customer orders, returns, and exchanges using JD Edwards (JDE) ERP system.
• Provide prompt and professional responses to customer inquiries via phone, email, and other channels.
• Coordinate with internal departments (Sales, Supply Chain, Finance, etc.) to resolve issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Monitor inventory and delivery schedules to ensure timely fulfillment of customer orders.
• Support complaint handling and follow‑up processes in line with company policies.
• Contribute to continuous improvement initiatives within the customer care function.

About You

• High school diploma or equivalent experience.
• Experience in customer service or order management would be preferred.
• Experience with JD Edwards (JDE) or similar ERP systems would be preferred.
• Strong communication skills and customer‑focused approach.
• System‑oriented person.
• Ability to work effectively in a fast‑paced, team‑oriented environment.
• Meticulous with some problem‑solving skills.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

“BD is proud to be certified as a Top Employer 2025 in Spain, reflecting our commitment to creating an exceptional working environment.”

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth‑centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

Become a maker of possible with us!

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving. For most roles, we require a minimum of 4 days of in‑office presence per week.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.

To learn more about BD visit: https://bd.com/careers

Salary Range Information

€23,000.00 - €39,100.00 EUR Annual

Primary Work Location

ESP Valencia - Paterna