Customer Service Representative (German & English)

Donaldson; Terrassa; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading filtration solutions provider in Terrassa is seeking a Customer Service Representative fluent in German and English. This role involves managing customer orders and relationships while supporting sales growth in the DACH region. Ideal candidates will have prior experience in customer service, strong communication skills, and proficiency in MS Office. The position offers a permanent contract, a hybrid working model, and an attractive compensation package.

Servicios

Flexible work schedule

Shuttle bus service

Meal allowance

Social benefits

Formación

• Minimum of 1 year of experience in customer service, administration, or logistics.
• Knowledge of CRM systems is an asset.
• Proactive attitude and ability to make decisions.

Responsabilidades

• Process, monitor, and follow-up customers' purchasing orders.
• Provide effective service and administrative support for assigned customers.
• Manage invoice creation, corrections, and returns.

Conocimientos

Fluent German

Fluent English

Strong communication skills

Administration skills

Flexibility

Multitasking

Herramientas

MS Office

Oracle R12

Descripción del empleo

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are hiring for a Customer Service Representative with fluent German and English to be part of the Customer Service team located in Terrassa, Barcelona.

In this position, the selected candidate will be responsible for managing customer purchase orders and building strong relationships with assigned accounts, supporting the DACH Sales Team in driving continued market growth in the region.

This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service, administration, or logistics.

What will be your main functions?

• Process, monitor, and follow-up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

What profile are we looking for?

• Minimum of 1 year of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
• Fluent level of German and English
• Flexibility, ability to multitask, to manage time and to adopt to changes
• Pro‑active attitude, ability to take decisions when necessary, and to be a time player

What do we offer?

• Permanent contract
• Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)
• Hybrid working model (3 days of remote working per week)
• Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance & telework expenses)
• Multicultural work environment, free coffee & fruit during office days, social benefits