Customer Service Representative (German & English)

Donaldson Company; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global filtration leader in Barcelona is looking for a Customer Service Representative fluent in German and English. The role involves managing customer orders and providing administrative support to enhance customer relationships. Ideal candidates will have prior experience in customer service and strong communication skills. The position offers a permanent contract, a flexible working schedule, and a hybrid work model.

Servicios

Permanent contract

Flexible work schedule

Hybrid working model

Shuttle bus from Plaza España

Attractive compensation package

Multicultural work environment

Formación

• Minimum of 1 year of experience in customer service administration or logistics.
• Working knowledge of MS Office packages and Outlook.
• Knowledge of Oracle R12, incoterms, payment terms, and CRM are an asset.

Responsabilidades

• Process monitor and follow-up customers purchasing orders.
• Ensure effective service and administrative support for the assigned customers.
• Provide delivery commitment to customers and follow-up on order activity.

Conocimientos

Fluent German

Fluent English

Strong communication skills

Administration skills

Multitasking

Pro-active attitude

Herramientas

MS Office

Oracle R12

Descripción del empleo

Donaldson is committed to solving the worlds most complex filtration challenges. Together we make cool things. As an established technology and innovation leader we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn effect change and make meaningful contributions at work and in communities.

We are hiring for a Customer Service Representative with fluent German and English to be part of the Customer Service team located in Terrassa Barcelona.

In this position the selected candidate will be responsible for managing customer purchase orders and building strong relationships with assigned accounts supporting the DACH Sales Team in driving continued market growth in the region.

This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service administration or logistics.

What will be your main functions

• Process monitor and follow-up customers purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity to alert customers and sales team in case of discrepancies
• Manage invoice creation corrections and the return of the material activities
• Receive and process customer inquiries on standard pricing lead-time products and availability through an efficient and friendly communication with customers to maintain excellent customer relationships
• Coordinate internally with other departments such as sales logistics finance and production to keep all aware of customer activities

What profile are we looking for

• Minimum of 1 year of experience in customer service administration or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12 incoterms payment terms and CRM are an asset
• Fluent level of German and English
• Flexibility ability to multitask to manage time and to adopt to changes
• Pro-active attitude ability to take decisions when necessary and to be a time player

What do we offer

• Permanent contract
• Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)
• Hybrid working model (3 days of remote working per week)
• Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance & telework expenses)
• Multicultural work environment free coffee & fruit during office days social benefits

Employment Type: Full-Time

Experience: years

Vacancy: 1

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race gender color disability national origin age religion union affiliation sexual orientation veteran status citizenship gender identity and / or expression or other status protected by law.

Key Skills: Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking