Customer Service Representative (English and Portuguese)

MiniMed; Madrid; Híbrido; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work environment

Annual incentive plan

Health insurance

Training & growth

Descripción de la vacante

MiniMed Iberia is seeking a Customer Care professional to support the Iberia region from Madrid in a hybrid role. The candidate will manage daily order-to-delivery activities, assist the Center of Excellence and field sales, and drive high customer satisfaction while handling inquiries across calls and emails with ownership through resolution.

The role requires ERP SAP and Salesforce experience, excellent communication, and a proactive attitude with English and Portuguese language skills.

Formación

• Experience with ERP SAP and CRM Salesforce.
• Excellent written and spoken English; Portuguese desirable.
• Customer-focused, solution-oriented with strong communication.

Responsabilidades

• Provide daily support in order-to-delivery processes.
• Support Center of Excellence and field sales team.
• Contribute to customer satisfaction goals.
• Handle all calls and emails in shared inboxes and take ownership until resolution.
• Manage incident resolution and reactive communication with clients/patients.
• Assist in and/or lead process improvements and projects.
• Register and document client/patient details in internal systems.

Conocimientos

ERP SAP

CRM Salesforce

Strong communication

Structured work style

Process improvement

Motivate others

Positive attitude

English

Portuguese

Descripción del empleo

Flexible

Madrid, Spain

Full time

R-801340

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

At Minimed, we value what makes you unique. Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes. A new position is available to support the Customer Care Iberia team. If you believe you have the skills and motivation to work in this dynamic and exciting environment, supporting our patients and the business, read on and apply.

This is a permanent position based in the Madrid office (hybrid work model).

A Day at Minimed

• Provide daily support in Minimed's "order-to-delivery" processes.
• Provide professional support to the Center of Excellence and the field sales team.
• Contribute to the company's customer satisfaction goals.
• Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
• Take charge of incident resolution and reactive communication with the client or patient.
• Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
• Be responsible for registering and documenting client or patient details in internal systems.

Skills we need:

• Previous experience with ERP—preferably SAP—and CRM Salesforce
• Strong communication skills
• Structured work style, resilience, and customer focus
• Motivation for process improvement
• Ability to motivate others to pursue common goals
• Positive and proactive attitude, flexibility
• Advanced level of English and Portuguese

We offer:

We offer a competitive salary and benefits package to all our employees:

• Flexible work environment
• Annual incentive plan (percentage-based) based on company results
• Health insurance
• Training and growth opportunities

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.

From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment.

We’re here to make better days possible for people with diabetes.

Joyful, messy, fully lived days. Days where things feel lighter, easier.

For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier.

Our people-first priority.

At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need.

Our life-transforming technologies.

No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.

Our focus on the future.

We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting‑edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .