Customer Service Representative (Dutch / Swedish / German)

MSX International; Sant Just Desvern; Presencial; EUR 24.000; Jornada completa

Descripción de la vacante

A leading automotive consultancy in Sant Just Desvern is seeking a Customer Service Representative. The role involves handling client queries, attending calls, and following up on issues to ensure satisfaction. Candidates should be fluent in English and another language such as Dutch, Swedish, or German. This position offers a hybrid work model after an initial adaptation period on-site and includes competitive benefits.

Servicios

Great team environment

Global vision of the automotive sector

MSX Bazaar purchasing portal

Flexible Compensation Plan

23 vacation days

Additional incentives

Telecommuting policy after training

Formación

• B2 level of English and fluency in Dutch, Swedish or German.
• Preferably available full-time; part-time considered.
• Willing to work hybrid with initial full-time on-site adaptation.

Responsabilidades

• Attend calls and respond to emails from clients and dealerships.
• Follow up with customers until their inquiries are fully resolved.
• Make reminder calls to achieve maximum satisfaction.
• Update databases, draft reports, and create summaries.

Conocimientos

Strong communication skills

Proactive attitude

Fluency in English

Fluency in Dutch, Swedish or German

Descripción del empleo

At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.

With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Do you have strong communication skills, a proactive attitude, and a passion for customer service?

Become our Customer Service Representative!

Tasks

Your daily tasks will include:

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

Requirements

We are looking for you if:

• You have a B2 level of English and are fluent in Dutch, Swedish or German.
• You are preferably available full-time, but we are also open to considering part-time applicants.
• You will be working from our Madrid office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 2, 08960 Sant Just Desvern, Barcelona.

Benefits

What we offer:

• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
• Salary: €24,000 gross per year.

Do you think you're the ideal person for this position? We want to meet you! Apply now, and we'll review your application.

MSX International offers equal opportunities regardless of sex, race, disability, age, sexual orientation, religion or beliefs, marital status, pregnancy, or maternity.