Customer Service Representative Danish Speakers (Remote Spain)

CPM International; Barcelona; A distancia; EUR 9.000 - 11.000; A tiempo parcial

Descripción de la vacante

A vibrant marketing services company in Barcelona is seeking a Danish Customer Care representative. This part-time role requires exceptional communication skills and a customer-centric approach. You will be responsible for advocating for customers, resolving issues, and providing support across multiple channels. The position offers a hybrid work model, 20-25 hours per week, and a salary between €9,000-11,000 gross annually.

Servicios

Ongoing training and development

Discounted health insurance

Confidential counselling and resources

LinkedIn learning and certifications

Exclusive offers and rewards

Formación

• Exceptional grammar and spelling in Danish.
• Ability to manage sensitive calls with empathy.
• Proven ability to handle administrative tasks accurately.

Responsabilidades

• Advocate for customers, ensuring needs are addressed.
• Maintain product knowledge to inform customers.
• Provide support across various channels.
• Analyze and resolve customer issues effectively.
• Represent the brand positively in customer interactions.

Conocimientos

Fluent in Danish

Strong English Proficiency

Customer-Centric Approach

Strong Administrative Skills

Proactive Problem-Solving

Descripción del empleo

Join CPM International , a vibrant marketing services company with a global presence in over 30 countries, as a Danish Customer Care representative! We focus on customer service, sales, and technical support solutions for a diverse range of clients worldwide. Whether you're seeking full-time or part-time opportunities, you'll be part of a dynamic team that values belonging, commitment, communication, creativity, curiosity, diversity, and drive.

Our multilingual environment is tailor-made for those who thrive on connecting with people and delivering exceptional customer experiences. If you're passionate about providing top-notch support and eager to make a difference, we want to hear from you!

Tasks

What’s your Mission?

• Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

Your Experience, Our Future

• Excellent Communication : Fluent in Danish with exceptional grammar and spelling.
• Strong English Proficiency : Fluency in both written and spoken English
• Customer-Centric Approach : A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills : Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem-Solving : A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

Your Benefits Package

• Start Date : October 2025.
• Hours : 20-25 hours / week.
• Work Schedule : Monday to Friday - different shift options.
• Salary : €9.000-11.000 gross per year
• Holidays : 24 calendar days (pro-rata).
• Work Model : Hybrid & remote possibilities.
• Training : 1-2 weeks of training from Monday to Friday - 9 : 00 am to 6 : 00 pm.
• Office Location : Barcelona (La Sagrera).

Additional Perks

• Career Growth : Ongoing training and development.
• Well-being Support : Confidential counselling and resources.
• Perks & Discounts : Exclusive offers and rewards.
• Health Benefits : Discounted health insurance.
• Skill Development : LinkedIn learning and certifications.

Let's chat about your future at CPM International!

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.