Customer Service Representative (6-month contract)

Donaldson Company; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A filtration solutions provider located in Terrassa, Barcelona is hiring a Customer Service Representative. The role involves handling customer purchasing orders, ensuring effective administrative support, and developing strong client relationships. Candidates should have at least 2 years of related experience, be fluent in English, and possess good MS Office skills. The position offers a hybrid working model and an attractive compensation package including meal allowances.

Servicios

Flexible work schedule

Attractive compensation package

Multicultural work environment

Shuttle bus from Plaza España

Formación

• Minimum of 2 years of experience in customer service administration or logistics.
• Previous experience handling purchasing orders.
• Ability to manage time and adapt to changes.

Responsabilidades

• Process and monitor customer purchasing orders.
• Provide service and administrative support to customers.
• Handle customer inquiries and maintain excellent relationships.

Conocimientos

Strong communication skills

Administration skills

Pro-active attitude

Multitasking ability

Flexibility

Customer service experience

Knowledge of MS Office

Fluency in English

Herramientas

MS Office

Oracle R12

CRM software

Descripción del empleo

Donaldson is committed to solving the worlds most complex filtration challenges. Together we make cool things. As an established technology and innovation leader we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn effect change and make meaningful contributions at work and in communities.

We are hiring for a Customer Service Representative with fluent English to join the Industrial Solutions team located in Terrassa Barcelona.

In this position the selected candidate will be handling customers purchasing orders and developing strong relationships with the assigned accounts to support the sales team.

This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service administration or logistics.

What will be your main functions

• Process monitor and follow-up customers purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity to alert customers and sales team in case of discrepancies
• Manage invoice creation corrections and the return of the material activities
• Receive and process customer inquiries on standard pricing lead-time products and availability through an efficient and friendly communication with customers to maintain excellent customer relationships
• Coordinate internally with other departments such as sales logistics finance and production to keep all aware of customer activities

What profile are we looking for

• Minimum of 2 year of experience in customer service administration or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12 incoterms payment terms and CRM are an asset
• Fluent in English is essencial
• Flexibility ability to multitask to manage time and to adopt to changes
• Pro‑active attitude ability to take decisions when necessary and to be a time player

What do we offer

• Temporary contract (6 months)
• Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)
• Hybrid working model (3 days of remote working per week)
• Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance & telework expenses)
• Multicultural work environment free coffee & fruit during office days

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and / or collect confidential information Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers Donaldson Company Inc. website and any communication from a Donaldson recruiter would be sent using a email address. If you have any questions about the legitimacy of an employment opportunity please reach out to to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race gender color disability national origin age religion union affiliation sexual orientation veteran status citizenship gender identity and / or expression or other status protected by law.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type: Full-Time

Experience: years

Vacancy: 1