Customer Service Representative

Photocentric; Valencia; A distancia; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

A leading online retailer is seeking Customer Service Representatives to join their fully remote team. This entry-level role requires no prior experience, with full training provided. Responsibilities include assisting customers via email, chat, and phone, ensuring a positive shopping experience, and processing orders and returns. The company offers competitive salaries, career growth opportunities, and a flexible work environment.

Servicios

Competitive salary

Paid training and development

Flexible work schedule

Health and wellness programs

38 days of holiday

Formación

• No prior experience needed; full training provided.
• A passion for customer service.
• Ability to work independently in a remote setting.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone.
• Assist customers with order processing and returns.
• Resolve customer complaints efficiently.

Conocimientos

Strong communication skills

Problem-solving skills

Attention to detail

Descripción del empleo

Customer Service Representative

Location: Fully Remote

Salary: €35,000 - €45,000

Hiring : 5+ Positions Available

I'm working with a fantastic online retailer, a valued client of ours, that is looking to expand its growing team with multiple Customer Service Representatives. This is a fully remote opportunity, offering flexibility and the chance to work with a leading company in the e-commerce industry.

The Role

As a Customer Service Representative, you will be the first point of contact for customers, assisting them via email, chat, and phone. Your role will focus on ensuring a positive shopping experience, handling inquiries, processing orders and returns, and providing general product support. No prior experience is required—full training is provided, making this a great entry‑level opportunity for those looking to start a career in customer service.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone, ensuring excellent service.
• Assist customers with order processing, returns, and product information.
• Resolve customer complaints efficiently and professionally.
• Work collaboratively with other departments to improve the customer experience.
• Maintain and update customer records.
• Provide feedback on recurring customer issues to help develop solutions.

What We're Looking For

• No prior experience needed – Full training will be provided.
• A passion for customer service and delivering an exceptional experience.
• Strong communication skills, both written and verbal.
• Ability to work independently in a remote setting.
• Problem‑solving skills and attention to detail.
• Basic computer skills and willingness to learn new software.

Why Apply?

✅ Fully remote – Work from anywhere!

✅ Visa sponsorship available for eligible applicants.

✅ Career growth opportunities – Potential to become Head of Customer Service in just 6 months!

✅ Inclusive and supportive work environment – Welcoming to all backgrounds.

Benefits

• Competitive salary (€35,000 - €45,000)
• Paid training and continuous professional development
• Flexible work schedule
• Employee discounts on company products
• Work from anywhere (UK hours)
• Health and wellness programs
• 38 days of holiday (including bank holidays)

This is an incredible opportunity to join a leading online retailer and launch your career in customer service. If you're motivated, eager to learn, and ready to deliver outstanding service, we'd love to hear from you!