Customer Service Representative

Intellect Group; Barcelona; A distancia; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

A leading e-commerce retailer is looking for Customer Service Representatives for fully remote positions. You'll assist customers through email, chat, and phone, ensuring an excellent shopping experience. This entry-level role offers full training, flexible hours, and the potential for career growth within six months. Competitive salary of €35,000 - €45,000 along with generous benefits including paid training and 38 days of holiday.

Servicios

Competitive salary

Paid training

Flexible work schedule

Employee discounts

Health and wellness programs

38 days of holiday

Formación

• No prior experience needed; full training will be provided.
• Passion for customer service and delivering an exceptional experience.
• Basic computer skills and willingness to learn new software.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone.
• Assist customers with order processing and returns.
• Maintain and update customer records.

Conocimientos

Strong communication skills

Problem-solving skills

Attention to detail

Descripción del empleo

Customer Service Representative

Location: Fully Remote

Salary: €35,000 - €45,000

Hiring : 5+ Positions Available

I'm working with a fantastic online retailer, a valued client of ours, that is looking to expand its growing team with multiple Customer Service Representatives. This is a fully remote opportunity, offering flexibility and the chance to work with a leading company in the e-commerce industry.

The Role

As a Customer Service Representative, you will be the first point of contact for customers, assisting them via email, chat, and phone. Your role will focus on ensuring a positive shopping experience, handling inquiries, processing orders and returns, and providing general product support. No prior experience is required—full training is provided, making this a great entry‑level opportunity for those looking to start a career in customer service.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone, ensuring excellent service.
• Assist customers with order processing, returns, and product information.
• Resolve customer complaints efficiently and professionally.
• Work collaboratively with other departments to improve the customer experience.
• Maintain and update customer records.
• Provide feedback on recurring customer issues to help develop solutions.

What We're Looking For

• No prior experience needed – Full training will be provided.
• A passion for customer service and delivering an exceptional experience.
• Strong communication skills, both written and verbal.
• Ability to work independently in a remote setting.
• Problem‑solving skills and attention to detail.
• Basic computer skills and willingness to learn new software.

Why Apply?

✅ Fully remote – Work from anywhere!

✅ Visa sponsorship available for eligible applicants.

✅ Career growth opportunities – Potential to become Head of Customer Service in just 6 months!

✅ Inclusive and supportive work environment – Welcoming to all backgrounds.

Benefits

• Competitive salary (€35,000 - €45,000)
• Paid training and continuous professional development
• Flexible work schedule
• Employee discounts on company products
• Work from anywhere (UK hours)
• Health and wellness programs
• 38 days of holiday (including bank holidays)

This is an incredible opportunity to join a leading online retailer and launch your career in customer service. If you're motivated, eager to learn, and ready to deliver outstanding service, we'd love to hear from you!