Customer Service Rep II

Mini Med; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Flexible work environment

Annual incentive plan

Training and growth opportunities

Descripción de la vacante

MiniMed seeks a Customer Care professional to join the Iberia team in Madrid. The role supports order-to-delivery processes, helps the Center of Excellence and field sales, and drives customer satisfaction in a hybrid Madrid office.

Requirements include ERP SAP and Salesforce CRM experience, strong communication, and a proactive, flexible attitude with English and Portuguese proficiency. Competitive salary and benefits are offered.

Formación

• Experience with ERP SAP and Salesforce CRM.
• Strong communication skills and customer focus.
• Structured work style with resilience and flexibility.

Responsabilidades

• Provide daily support in order-to-delivery processes.
• Support the Center of Excellence and field sales team.
• Contribute to customer satisfaction goals.
• Handle calls and emails, prioritize inquiries and orders until resolution.
• Register and document client or patient details in internal systems.
• Participate in or lead process improvement projects.

Conocimientos

ERP SAP

CRM Salesforce

Strong communication

Structured work style

Resilience

Customer focus

Process improvement

Team motivation

Flexibility

Descripción del empleo

remote type Flexible

locations Madrid, Spain

time type Full time

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

At Minimed, we value what makes you unique. Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes. A new position is available to support the Customer Care Iberia team. If you believe you have the skills and motivation to work in this dynamic and exciting environment, supporting our patients and the business, read on and apply.

This is a permanent position based in the Madrid office (hybrid work model).

A Day at Minimed

• Provide daily support in Minimed's "order-to-delivery" processes.
• Provide professional support to the Center of Excellence and the field sales team.
• Contribute to the company's customer satisfaction goals.
• Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
• Take charge of incident resolution and reactive communication with the client or patient.
• Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
• Be responsible for registering and documenting client or patient details in internal systems.

Skills We Need

• Previous experience with ERP - preferably SAP and CRM Salesforce
• Strong communication skills
• Structured work style, resilience, and customer focus
• Motivation for process improvement
• Ability to motivate others to pursue common goals
• Positive and proactive attitude, flexibility
• Advanced level of English and Portuguese

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible work environment
• Annual incentive plan (percentage-based) based on company results
• Health insurance
• Training and growth opportunities

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.