Customer Service Representative (Hebrew)

Mini Med; Madrid; Híbrido; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Annual incentive plan

Medical insurance

Training and growth opportunities

Descripción de la vacante

MiniMed seeks a temporary Customer Care specialist to support the Israel team from Madrid in a hybrid, full-time role. Hebrew fluency is mandatory, with English as a strong second language.

You will handle order-to-delivery support, engagement with the Center of Excellence, and incident resolution while contributing to process improvements. Join a globally focused team offering development opportunities, a competitive salary, and a flexible benefits package.

Formación

• ERP experience with SAP preferred and CRM Salesforce experience.
• Hebrew fluent is mandatory.
• Strong communication and customer-service orientation are required.
• Hybrid Madrid office work arrangement.
• English proficiency; additional languages (Arabic, Portuguese) are a plus.

Responsabilidades

• Provide daily support for order-to-delivery processes.
• Deliver professional support to the Center of Excellence and field sales.
• Contribute to customer satisfaction goals.
• Handle calls and emails in shared inboxes and resolve issues end-to-end.
• Manage incident resolution and reactive communication with customers and patients.
• Assist in improving and standardizing internal and external processes; participate in or lead projects.
• Record and document customer details in internal systems.

Conocimientos

Hebrew

English

Strong communication

Structured working style

Resilience

Process improvement

Motivation to lead

Inspire others

Positive attitude

Flexibility

Customer focus

Herramientas

SAP ERP

Salesforce CRM

Descripción del empleo

remote type Flexible

locations Madrid, Spain

time type Full time

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

At MiniMed, we value what makes you unique. Join a company that thinks differently to solve problems, advance innovation, and deliver meaningful solutions to people living with diabetes. A new position is now available to support the Customer Care Israel team. If you believe you have the skills and motivation to thrive in this dynamic and exciting environment — supporting our patients and our business — read on and submit your application.

The position is temp (18 months) and based in our Madrid office (hybrid model). Hebrew proficiency is required.

A Day at MiniMed

• Provide daily support for MiniMed's order-to-delivery processes
• Deliver professional support to the Center of Excellence and the field sales team
• Contribute to the company's customer satisfaction goals
• Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking ownership through to resolution
• Manage incident resolution and reactive communication with customers and patients
• Contribute to the improvement and standardization of internal and external processes, with the ability to participate in or lead projects
• Be responsible for recording and documenting customer and patient details in internal systems

Skills We're Looking For

• Previous ERP experience — SAP preferred — and CRM Salesforce
• Strong communication skills
• Structured working style, resilience, and customer orientation
• Motivation for process improvement
• Ability to inspire others toward shared goals
• Positive and proactive attitude, flexibility
• Hebrew – fluent (mandatory)
• English – advanced level other language (Arabic, Portuguese) will be a plus.

What We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment
• Annual incentive plan (percentage-based) tied to company results
• Medical insurance
• Training and growth opportunities

#BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.