Customer Service & Process Improvement Specialist

BD; l'Hospitalet de Llobregat; On-site; EUR 30,000 - 35,000; Full time

Job summary

BD is seeking a Customer Service Representative to drive continuous improvement across Customer Service operations, partnering with Supply Chain, Finance, Commercial and IT to optimize processes and monitor KPIs.

You will lead Lean, Six Sigma, Kaizen projects, manage end-to-end processes, and participate in digital transformation with SAP, CRM, Salesforce, ServiceMax or Esker, while ensuring compliance.

Qualifications

• Bachelor’s degree in business, engineering, supply chain or related field.
• 3-5+ years in Customer Service, Operations or Continuous Improvement.
• Experience with SAP and CRM platforms; Excel and Power BI preferred.
• Fluent English and Spanish.

Responsibilities

• Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, and problem-solving methodologies.
• Define, monitor, and report Customer Service KPIs, dashboards, and scorecards.
• Support operational reviews, trend analysis, and performance improvement actions.

Skills

Fluent English

Fluent Spanish

Education

Bachelor's degree in Business Administration, Engineering, Supply Chain or related field

Tools

SAP

CRM platforms

Excel

Power BI

Job description

BD is seeking a Customer Service Representative to drive continuous improvement across Customer Service operations, partnering with Supply Chain, Finance, Commercial and IT to optimize processes and monitor KPIs.

You will lead Lean, Six Sigma, Kaizen projects, manage end-to-end processes, and participate in digital transformation with SAP, CRM, Salesforce, ServiceMax or Esker, while ensuring compliance.