Customer Service Manager - Temporary (Temporary)

Jordan martorell s.l.; Madrid; Presencial; EUR 28.000 - 30.000; Jornada completa

Descripción de la vacante

A boutique destination management company based in Madrid is seeking a DMC Customer Service Manager. The role involves managing customer interactions in both Spanish and English, establishing customer service policies, and providing business services. Previous experience in the hospitality or travel industry is essential. The position offers private healthcare insurance and a Monday to Friday work schedule, providing a great work-life balance.

Servicios

Private healthcare insurance

Weekends off

Formación

• Previous experience in hospitality or travel industries.
• Knowledge of the Spanish & Portuguese market is a plus.
• Proficiency in English and Spanish required.

Responsabilidades

• Interact with customers daily and direct them to the appropriate service.
• Establish customer service policies and procedures.
• Maintain service relationships to fulfill customer needs.

Conocimientos

Bilingual (Spanish and English)

Leadership skills

People management

Descripción del empleo

Job Title: DMC Customer Service Manager Salary: €28, 000 - €30, 000 gross per year + Bonus

A well-established, boutique destination management company based in Madrid, specializing in tailor‑made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service. They design high‑end, customized itineraries that highlight art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers.

As a DMC Customer Service Manager you will work Monday to Friday on reservations, speaking with providers and clients. If you have previous experience in hospitality or the travel industry as a sales manager, group coordinator or concierge, and speak Spanish and English we would love to hear from you!

Proficiency in English and Spanish required. Well‑educated, knowledge of the Spanish & Portuguese market is a plus. Excellent leadership, coaching and people management skills.

Responsibilities:

• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs.
• Establishing customer service policies and procedures.
• Providing a variety of business services such as shipping packages and assisting with printing needs.
• Developing and maintaining service relationships to fulfill the needs of customers, guests, or employees.
• 6 months of training.

Benefits:

• Private healthcare insurance
• You work Monday to Friday!