Customer Service Internship

Stanley Black & Decker, Inc.; Barcelona; Híbrido; EUR 7000 - 10.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on tools

Global brand exposure

Learning resources

Diversity & inclusion

Volunteer opportunities

Descripción de la vacante

Stanley Black & Decker, Inc. invites applications for a Customer Service Internship. The role is a 6‑month internship with a hybrid schedule: first month on-site, then 2 days in the office and 3 days remote. You will join the Service team, handling parts orders, warranty claims, and CRM support to customers and service partners.

Ideal candidates are eager to learn, enjoy teamwork, and can communicate in Spanish and Portuguese, with basic English. University scholarship eligibility is required.

Formación

• A secondary school degree.
• Good interpersonal skills, with the ability to communicate effectively in a multicultural team environment.
• A flexible approach and the ability to manage multiple tasks while adapting to changing priorities and new ways of working.
• A strong team-player mindset, with the ability to work effectively both remotely and in person.
• Good PC skills, particularly in Microsoft Office.
• Fluency in Spanish and Portuguese
• Basic English skills are considered an advantage.
• Eligibility to complete the role under a scholarship agreement with the University.

Responsabilidades

• Manage order entry activities related to parts orders and pricing with a high level of accuracy and attention to detail.
• Review, validate, and process warranty claims submitted by service partners in accordance with company guidelines.
• Support customer requests for technical assistance through the CRM platform, including both email and phone-based interactions.
• Oversee the order processing workflow to ensure timely and accurate fulfilment of customer and service partner requirements.
• Generate operational and service reports to provide insights into service performance and process efficiency.
• Collaborate with internal teams and external service partners to resolve order, warranty, and technical support issues effectively.
• Maintain accurate records and documentation within internal systems and CRM tools.
• Contribute to continuous improvement by supporting new methods, processes, and ways of working.

Conocimientos

Interpersonal skills

Multicultural teamwork

Adaptability

Team player

Spanish & Portuguese

Basic English

Educación

Secondary school degree

Herramientas

Microsoft Office

Descripción del empleo

Position Title: Customer Service Internship

Hybrid: First month fully on-site (5 days per week); thereafter, 2 days in the office and 3 days working from home.

Employment: Internship agreement – 6-month duration, with the possibility of a 6-month extension.

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As the Customer Service & Order Processing Specialist, you’ll be part of our Service team. You’ll get to:

• Manage order entry activities related to parts orders and pricing with a high level of accuracy and attention to detail.
• Review, validate, and process warranty claims submitted by service partners in accordance with company guidelines.
• Support customer requests for technical assistance through the CRM platform, including both email and phone-based interactions.
• Oversee the order processing workflow to ensure timely and accurate fulfilment of customer and service partner requirements.
• Generate operational and service reports to provide insights into service performance and process efficiency.
• Collaborate with internal teams and external service partners to resolve order, warranty, and technical support issues effectively.
• Maintain accurate records and documentation within internal systems and CRM tools.
• Contribute to continuous improvement by supporting new methods, processes, and ways of working.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. You also have:

• A secondary school degree.
• Good interpersonal skills, with the ability to communicate effectively in a multicultural team environment.
• A flexible approach and the ability to manage multiple tasks while adapting to changing priorities and new ways of working.
• A strong team-player mindset, with the ability to work effectively both remotely and in person.
• Good PC skills, particularly in Microsoft Office.
• Fluency in Spanish and Portuguese
• Basic English skills are considered an advantage.
• Previous experience in a customer service environment is an added value.
• Eligibility to complete the role under a scholarship agreement with the University.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Discounts on Stanley Black & Decker tools and other partner programs.
• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
• What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: