Customer Service Export

Catenon; Barcelona; Presencial; Confidencial; Jornada completa

Descripción de la vacante

A leading FMCG company in Barcelona is seeking a Customer Service Export professional. In this role, you will manage customer service activities, monitor operational KPIs, and support sales and marketing efforts. The ideal candidate will have a Bachelor's Degree and 2–4 years of customer service experience. Proficiency in Microsoft Office and fluency in English are required. This position offers opportunities for continuous improvement in service delivery and operational excellence.

Formación

• 2–4 years of experience in customer service.
• Ability to manage customer service activities effectively.
• Participate in continuous improvement efforts.

Responsabilidades

• Execute the Order to Delivery Process efficiently.
• Monitor operational KPIs for service improvement.
• Coordinate databases to ensure data accuracy.
• Support sales and marketing teams.

Conocimientos

Customer service excellence

Microsoft Office proficiency

Fluent in English (C1)

SAP SD module experience

Educación

Bachelor's Degree in business or supply chain management

Herramientas

SAP SD module

JDE

Descripción del empleo

Important FMCG Company is looking for Customer Service based in Barcelona: Customer Service Export to cover different markets

Customer Service Export

Barcelona (Spain)

Ref: RP8382 April 30, 2024 MASS COMMODITIES

FUNCTIONS

This position is responsible for executing the Order to Delivery Process that supports the sales department and serves as the first contact point for customers. The Customer Service Export team must monitor daily operational KPIs to identify inefficiencies, implement corrective actions, and continuously improve service level excellence.

• Manage customer service activities to ensure excellent service
• Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans
• Support Sales & Marketing to achieve sales plans, keep information up to date, and validate data
• Coordinate databases (Customer & material master, etc.) to avoid complaints, returns, and credits due to incorrect data
• Support customer requests and act as a central contact for any questions
• Participate and engage in continuous improvement efforts to drive order process quality and efficiency
• Assist day‑to‑day operations for Imports and Exports to ensure that customer requirements are met
• Follow up on priority orders and delivery appointments in a timely manner
• Maintain thorough knowledge of services, legislation, and maritime, land, and sea transport regulations

Requirements

• Bachelor’s Degree preferably in business or supply chain management
• 2–4 years of experience in customer service
• Strong Microsoft Office skills
• Experience with SAP SD module or JDE
• Fluent in English (C1 level)