Customer Service - Dutch Market

Cross Border Talents; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading international BPO organization as a Customer Service professional for the Dutch market. You'll provide exceptional service to high-level clients, engaging them with cutting-edge banking products and strategies while ensuring compliance and quality standards. This permanent role in Madrid offers genuine career development prospects, a vibrant work environment, and attractive benefits including substantial vacation days and a referral bonus.

Servicios

32 calendar days of annual vacation

Permanent contract

Referral Program bonus

Genuine career development opportunities

Opportunity to work with the largest service provider in the world

Formación

• Proficiency in Dutch at C1 level is required.
• Preferred studies in Business Administration, Mathematics, or Law.
• Previous experience in banking is valuable but not mandatory.

Responsabilidades

• Provide assistance to customers on banking issues.
• Handle back-office tasks and promote banking products.
• Ensure compliance with regulations and maintain quality standards.

Conocimientos

Customer orientation

Empathy

Analytical skills

Communication skills

Problem-solving capabilities

Team player

Flexibility

Educación

Business Administration

Mathematics

Law

Herramientas

MS Office (Excel, Word, PowerPoint, Access)

Descripción del empleo

About the job Customer Service - Dutch Market

We are seeking financial services professionals to join an international team at the worldsmost successful BPO organization. With more than 40 years of experience in the bankingindustry, a presence in 88 countries, and over 420,000 employees, our client, is building amultilingual team of investment specialists. This role is designed for ambitious individualslooking for exciting career opportunities within one of our most prestigious digital bankingprograms.

As part of this team, you will engage with high-level clients of one of Europes leadingdigital banks, offering savings advice and introducing innovative banking products with highreturns.

Position Overview

You will provide excellent customer service via phone calls, emails, WhatsApp, and chat,supporting the Dutch market with information about cutting-edge digital banking products.

Key Responsibilities:

• Provide assistance to customers on banking issues such as account opening, passwordrecovery, transfers, and more.
• Handle back-office tasks, including managing emails and WhatsApp communications.
• Promote and offer banking products to customers.
• Ensure compliance with regulations and internal policies regarding transparency, product, information (features, risks, etc.), and client protection.
• Report and monitor any technical or operational anomalies in banking applications.
• Maintain the quality standards and achieve the sales targets set by the organization.

Requirements:

• Preferred studies in Business Administration, Mathematics, or Law
• Proficiency in MS Office (Excel, Word, PowerPoint, Access)
• Must have an EU ID or Spanish residence card
• Must live in Madrid
• Dutch: C1 level
• Strong customer orientation, empathy, and active listening skills
• Excellent written and verbal communication skills
• Analytical and able to acquire new knowledge independently
• Commercial skills with a natural ability to engage and communicate with clients
• Problem-solving capabilities
• Team player with a proactive and results-oriented attitude
• Ability to work under pressure while managing and organizing tasks effectively
• Adaptable to new technologies and flexible in dynamic work environments
• Experience: Previous experience in banking is valuable but not mandatory
• 38.5 hours per week, Monday to Sunday (2 days off per week and 2 weekends off per month). Working hours: 2:00 p.m. to 10:00 p.m.
• Permanent contract
• Referral Program: Bring a friend and earn a bonus (up to 2,000, depending on the market/project)
• 32 calendar days of annual vacation
• Opportunity to work with the largest service provider in the world
• Genuine career development opportunities within the company