Customer Service Automotive (DACH)

GT Motive; España; A distancia; Jornada completa

Descripción de la vacante

A leading automotive technology company in Spain is seeking a Data Support Automotive professional. You will provide high-quality support for vehicle damage assessment software, training experts and ensuring customer satisfaction. Key qualifications include advanced automotive training and fluent German, with C1/C2 proficiency in Spanish or English. Join a diverse team committed to innovation and flexibility.

Servicios

100% remote working model

Improved holiday days

Half a day off on your birthday

Formación

• Fluency in German (C1/C2) is essential.
• Fluency in Spanish or English (C1/C2) is essential.
• Good knowledge of CRM and ERP systems required.

Responsabilidades

• Resolve inquiries on the data and user hotline for vehicle damage software.
• Conduct data research in manufacturer repair documents.
• Create tickets with problem descriptions for data development.
• Maintain the solution database and test bug fixes.
• Train experts and body shops on damage capturing software.
• Create user manuals and training materials.
• Correct automotive-specific texts in the database.
• Identify optimization potential in data processes.

Conocimientos

Automotive knowledge

Electro-mechanical training

Experience in automotive mechanics

Experience with CRM and ERP systems

Fluent in German

Fluent in Spanish

Fluent in English

Knowledge of Microsoft 365

Educación

Intermediate or advanced automotive training

Descripción del empleo

Discover why joining our company is the best decision you´ll make:

• 100% remote working model.
• Team: we have excellent professionals and an atmosphere of trust, collaboration and respect.
• Holidays: we improve the days set.
• Happy Day: on your birthday we want you to enjoy it, that's why you have half a day off.

Sound like a place you'd like to be?

You will join as an DataSupport Automotive, and your main mission will be to deliver high-quality, first-level support to customers using our vehicle damage assessment software to resolve inquiries, provide accurate and context-aware responses, and ensure customer satisfaction through expert knowledge of automotive workflows and local market practices.

What You Will Do:

• Receiving and resolving inquiries on the data and user hotline for our vehicle damage capturing software.
• Data research in manufacturer repair documents / EPC.
• Creation of tickets with problem description for data development (English or Spanish).
• Creation and maintenance of the solution database.
• Testing the bug fixes.
• Training for experts and body shops (mainly online) on damage capturing software & calculation.
• Creation of user manuals and training materials.
• Correction of automotive-specific texts in the data base.
• Proactive identification of optimization potential in data processes.

What You Bring:

• Intermediate or advanced automotive or electro-mechanical training.
• Experience in the automotive sheet metal worker or automotive mechanic.
• Experience in the automotive expert field is an adavantage.
• Experience with CRM and ERP systems.
• German C1/C2 is essential.
• Spanish or English C1/C2 is essential.
• Good knowledge of Microsoft 365.

¡GT Motive is your place!

Because we work every day to be the most innovative company in Technology Solutions and SaaS in the automotive industry. We develop products for all Europe and are part of the technology arm of the Solvd Group- Allianz.

We have a solid track record as a company and we keep growing. We believe in long-term projects and commitment, and we are looking for like-minded people. GT Team is diverse and builds strong relationships based on respect, trust and cordiality to work in a coordinated manner from any location, with flexibility and balance between personal, family and professional life.

We look forward to meeting you! Sign up now and we will contact you as soon as possible!