Customer Service and Chat Advisor (Part Time)

Bally's Interactive; Ceuta; Presencial; A tiempo parcial

Descripción de la vacante

A leading digital entertainment provider is seeking passionate Customer Service Advisors to deliver outstanding service across their gaming websites in Spain. This part-time role requires flexibility, effective communication, and the ability to resolve player queries. Candidates should have a strong background in customer service, particularly in the online gambling industry. This is an excellent opportunity to engage with players and contribute to a collaborative team environment.

Servicios

Annual Leave

Pension plan

Health insurance

Company share scheme

Volunteering days

Home office allowance

Wellness or Gym allowance

Formación

• Passionate about delivering excellent customer service.
• Proven ability to handle inquiries via Live Chat, email, and telephone.
• Experience in the online gambling industry preferred.

Responsabilidades

• Provide outstanding service across Spain cash gaming websites.
• Resolve player queries efficiently at the first point of contact.
• Communicate effectively with players, colleagues, and management.

Conocimientos

Customer service

Versatility

Teamwork

Decision-making

Creativity

Goal-oriented

Fast-paced call center background

Online gambling experience

Live chat support

Descripción del empleo

Who we are?

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming, free‑to‑play, and daily fantasy spectrum. Our brands and sites include market movers and shakers like Bally Bet, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Well, what about the team?

Our advisors provide best‑in‑class customer service by answering and resolving calls, live chat and e‑mails to the highest standards. Our sites include bingo, slots, and casino games. Advisors are responsible for delivering an excellent frontline service to meet (and exceed) the needs and demands of players, and the objectives and targets of the business. This role impacts costs, revenues, and brand equity. As Customer Services operates 365 days of the year, 7 days a week, from 10 am to midnight, this part‑time role demands flexibility and shift work.

So, what will you be doing?

• Delivering best‑in‑class service to our players requires dedication and hard work. Your energy and passion will be put to great use — the more you give, the more you’ll get in return.
• Serve as the first point of contact for players, providing outstanding service across all our Spain cash gaming websites.
• Personally deliver a frontline service that meets — and exceeds — player expectations, resolving queries and questions at the first point of contact whenever possible.
• Ensure that we consistently provide the highest level of support to our players.
• Communicate effectively and efficiently with players, colleagues, Team Leaders, and management to achieve business objectives and targets.
• Manage all tasks promptly and efficiently, escalating issues to the next level of management as needed, in line with escalation procedures.
• Implement change initiatives and actively promote a positive and collaborative culture within the Customer Service operation.
• Maintain a full working knowledge of all operational functions, and share your expertise with other team members.
• Collaborate with other departments on projects, and attend relevant meetings at other locations when required.
• Engage and entertain our players by acting as a Chat Host in our community chat.
• PLEASE SUMBIT YOUR CV IN SPANISH.

And what are we looking for?

• Passionate – Demonstrates a genuine love for delivering excellent customer service.
• Versatile – Capable of managing multiple tasks at once, often with changing requirements and priorities.
• Team Player – Works collaboratively with stakeholders and peers, engaging inclusively and effectively with people at all levels.
• Decisive – Confident making informed decisions independently when needed.
• Helpful – Dedicated to assisting players and meeting their needs.
• Creative – Brings fresh, innovative ideas and is open to exploring new approaches.
• Goal‑Oriented – Sets clear objectives and works hard to achieve them.
• Background in a fast‑paced call centre environment.
• Experience within the online gambling industry, ideally spanning slots, bingo, and casino.
• Proven ability to handle enquiries via Live Chat, email, and telephone promptly and professionally.

This is what you'll get?

• Annual Leave
• Pension plan
• Health insurance
• Company share scheme
• Volunteering days
• Home office allowance
• Wellness or Gym allowance

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do! We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.