Customer Service Agent – Dutch market – Barcelone, Espagne.

Admvalue; Barcelona; Presencial; EUR 23.000; Jornada completa

Descripción de la vacante

A leading entertainment company in Europe, located in Barcelona, is seeking a customer service representative for the Dutch market. This full-time position offers a gross salary of €22,400 per year plus a €2,000 bonus, with opportunities for career advancement. Successful candidates will need fluency in Dutch and English and a passion for delivering exceptional guest experiences. The role includes addressing guest inquiries and providing information about attractions.

Servicios

Competitive salary

Bonus system

Referral program up to 700€

Opportunities for career advancement

Dynamic and inclusive work environment

Formación

• Fluency in Dutch and English required.
• Experience in customer service or hospitality preferred.
• Knowledge of local area and tourist attractions is a plus.

Responsabilidades

• Serve Dutch-speaking guests as first point of contact.
• Provide information about park attractions and amenities.
• Assist guests with ticket purchases and reservations.
• Handle guest feedback and complaints with empathy.
• Maintain a clean and organized work environment.
• Stay updated on park policies and safety regulations.

Conocimientos

Fluent in Dutch

Fluent in English

Excellent verbal and written communication

Interpersonal skills

Positive attitude

Ability to multitask

Familiarity with computer systems

Descripción del empleo

ADM VALUE – A TESSI Group Subsidiary. ADM VALUE, a subsidiary of the TESSI Group, is a leader in customer relations and customer experience. With a strong presence in 6 countries and 16 strategically located production sites, we are committed to providing innovative solutions that enhance customer experience.

Our Impact

We operate in 6 countries: France, Spain, Morocco, Madagascar, Mauritius, and Senegal.

Our global network of 16 production sites allows us to meet our clients’ needs on an international scale.

Dedicated teams: Over 6,500 passionate and committed employees share a common vision of excellence in customer service.

Part of TESSI: As a member of the TESSI Group, we benefit from the support of a renowned organization, generating a revenue of €513 million and employing over 13,000 people worldwide.

Quality & Growth: We are proud of our impressive 8.5% growth rate, reflecting our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for businesses seeking to elevate their standards of excellence in customer relationship management.

Job Description

ADM Value Barcelona – Full‑Time – Dutch Market –

About us

Our client is a leading entertainment destination in Europe, dedicated to creating magical experiences for guests of all ages. Our commitment to exceptional customer service sets us apart, ensuring that every visitor leaves with unforgettable memories.

Key Responsibilities

• Serve as the first point of contact for Dutch‑speaking guests, over the phone, addressing inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about park attractions, events, and amenities to enhance guests’ experiences and maximize their enjoyment.
• Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery.
• Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to the satisfaction of all parties involved.
• Maintain a welcoming and organized work environment, including the cleanliness and tidiness of the plateau.
• Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests.

Requirements

• Fluency in Dutch and English, with excellent verbal and written communication skills in both languages.
• Previous experience in customer service, hospitality, or a related field preferred.
• Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.
• Ability to multitask and prioritize tasks effectively in a fast fast‑paced environment.
• Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
• Familiarity with computer systems and software applications for data entry, ticketing, and reservation management.
• Knowledge of the local area and tourist attractions is a plus.

Conditions of the offer

• From Mondays to Fridays from 9.15 hrs to 17.15 hrs and from 11.30 hrs to 19.30 hrs. Two working Saturdays per month.
• Permanent contract of 39 hrs a week.
• Salary: 22.4K gross per year + 2K bonus gross per year.

Starting date: January 5th 2026.

Benefits

• Competitive salary.
• Bonus system.
• Referral program, invite a friend and get up to 700€.
• Opportunities for career advancement and professional development.
• A dynamic and inclusive work environment with a diverse team of colleagues.

And the chance to be part of creating magical moments for guests from around the world!