Customer Service Advisor - Temp to Perm - Immediate start (Temporary)

Lumon; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A global financial services company is seeking a Sales & Operations Support role in Madrid. The successful candidate will manage office operations and assist sales teams, requiring fluency in Spanish and English, along with strong customer service experience. The position offers opportunities in a growing company focused on international operations.

Formación

• Experience in a customer service role.
• Fluency in both Spanish and English.
• Strong working knowledge of Microsoft Office.

Responsabilidades

• Ensure the office is open during working hours.
• Welcome and support in-office visitors.
• Assist local sales team with event planning.
• Oversee office management for smooth operations.

Conocimientos

Customer service experience

Fluency in Spanish

Fluency in English

Attention to detail

Herramientas

Microsoft Office (especially Excel and Outlook)

Descripción del empleo

Please submit your CV in English

With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch.

Whether it’s buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist - alongside our digital FX platform - for expert support tailored to their needs.

We’re regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we’re in an exciting phase of growth - scaling across Europe and expanding our tech and services.

Sales & Operations Support Team

The Sales & Operations Team is essential to the growth of Lumon’s Private Division and carries out important tasks to support our international sales teams as well as ensuring the smooth running of each international office.

• Ensure the office is open during working hours and ready to receive customers and partners
• Welcome and support in-office visitors and staff in a friendly and professional manner
• Assist the local sales team with event planning as needed
• Oversee office management, ensuring smooth daily operations

• You have experience in a customer service role
• You are fluent in both Spanish and English.
• You have a solid working knowledge of Microsoft Office (especially Excel and Outlook), and are comfortable learning new systems or tools
• You have strong attention to detail and take pride in producing high‑quality work, even when juggling multiple tasks

Our interview process involves 4 main stages.

1. Up to 30 minutes with our talent team (video)
2. 30 minute call with Hiring Manager (Video)
3. 30 minute call with Operations Manager (Video)
4. Final stage in-person interview with the hiring manager or regional sales manager