Customer Service Advisor - Part Time - Evening & Weekends

Zoco Home; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A customer-focused company is looking for an amazing customer service representative to join their team on-site in Mijas. You will assist customers via phone, email, and social channels, ensuring a positive experience. The ideal candidate should have strong communication skills in both Spanish and English, along with experience in customer support. This role is crucial for maintaining high customer satisfaction levels.

Formación

• Proficiency in Customer Service, Customer Experience, and Customer Satisfaction.
• Experience in Customer Support / Customer Service or similar role.
• Strong communication skills in Spanish and English, both written and verbal.

Responsabilidades

• Assist customers with inquiries across phone, email, and social channels.
• Manage customer support channels to ensure a high level of satisfaction.
• Maintain ongoing communication throughout the customer journey.

Conocimientos

Customer Service

Customer Experience

Communication Skills

Herramientas

Customer service platform skills

Descripción del empleo

Company Description

We have amazing customers, so we are looking for an amazing customer service representative to join our team on-site in Mijas to ensure a great customer service experience by phone, email and social channels. The role involves assisting customers with inquiries, handling after sales and ensuring a positive customer experience. Responsibilities include managing customer support channels, maintaining a high level of customer satisfaction, and ensuring ongoing communication throughout the customer journey.

Proficiency in Customer Service, Customer Experience, and Customer Satisfaction

Experience in Customer Support / Customer Service or similar role

Strong communication skills in Spanish and English, both written and verbal

Basic IT and customer service platform skills