Customer Service Advisor (German-speaking) – Remote -JW01

Concentrix Spain; Barcelona; A distancia; EUR 20.000 - 23.000; Jornada completa

Descripción de la vacante

A global technology and services leader is seeking a Customer Service Advisor to join their remote team in Barcelona. The role involves taking customer calls, resolving issues, and maintaining product knowledge. A proficient or bilingual level of German and advanced English is required, along with exceptional customer care skills. This position offers a full-time contract, competitive salary, and career development programs.

Servicios

Full paid training

Career development programs

Central location in Barcelona

Bring-a-friend bonus opportunities

Up to 2,000 euros gross/year in bonus

Formación

• Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs.
• Curiosity and willingness to learn.
• Natural talent to help others and go beyond WOW for customers.

Responsabilidades

• Take incoming customer calls and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Ensure contractual SLA is maintained.

Conocimientos

Proficient or bilingual level of German

Advanced level of English

Customer Driven

Exceptional customer-facing and customer-care skills

Working knowledge of IT platforms and applications

Herramientas

Windows

MS Office

Descripción del empleo

Experience the power of a game-changing career

Wantto be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired,as a Customer Service Advisor remote from Spain, you will be part of our team ofgame-changerswho are powering the brands of the future in the fashion industry.

Career growth and personal development

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Take incoming customer and from boutiques and shops calls and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have a proficient or bilingual level of German, and advanced level of English
• Are Customer Driven
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have exceptional customer-facing and customer-care skills
• Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office

Don’t meet every requirement? No worries. We’rededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’lldo our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week contract: Monday to Friday 9:00 - 18:00
• Salary 20,500 euros gross/year + up to 2,000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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