Customer Service

Ernesto Ventós; Barcelona; Híbrido; Jornada completa

Descripción de la vacante

A leading company in essential oils based in Barcelona is seeking a Sales Assistant to support sales operations, manage customer accounts, and ensure excellent customer service. Ideal candidates will have 2-3 years of administrative experience, a high level of English, and the ability to work independently and as part of a team. The company offers flexible working hours, remote work options, and additional benefits.

Servicios

Free language classes

Health insurance

Meal service partially subsidized

Corporate paddle tennis court

Formación

• At least 2-3 years in an administrative role within a related field.
• High level of English required.
• Desire to grow in a fast-paced environment.

Responsabilidades

• Assist in sales and set up new customer accounts.
• Order samples and documentation for customers.
• Manage customer complaints effectively.

Conocimientos

Customer service skills

Communication skills

Organizational skills

Educación

Higher education in economics or chemistry

Herramientas

Navision ERP

Descripción del empleo

Overview

Who we are

Ventós Group is an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain. The group has 9 subsidiaries around the world.

We believe our people are our most important asset, so we'll offer you a dynamic international working environment with constant opportunities for development.

Currently we need to reinforce our Sales team by incorporating an Sales Assistant.

Your Role

• Assisting in sales and setting up new customer accounts
• Ordering samples and documentation for customers and following up with them
• Entering quotations and sales orders, following up and keeping the customer informed on the status of orders
• Co-ordinate the arrival of goods with the Purchasing Department to ensure delivery on time
• Generate and prepare export documentation and liaise with HQ for export information and documentation
• Manage customers through open and interactive communication
• Identify and assess customer needs.
• Manage customer complaints by following up to ensure their resolution
• Maintain customer databases
• Communication and coordination with other departments

Your Skills and Experience

• Previous and recent experience of at least 2-3 years in the administrative area in a related field with excellent customer service skills.
• We will consider you to bring higher education in the field of economics (ADE, Business Administration, etc.) or chemistry, among other related training.
• High level of English
• Desire to be part of a fast growing company with the opportunity to progress as a professional.
• Strong communication skills and able to work alone and as part of a team; enthusiastic and reliable
• Organised person
• Experience with Navision ERP a plus

Additional Information

• Option to work remotely 1 whole day and 2 afternoons per week.
• Flexible working hours
• Free language classes depending on the needs and other training courses.
• Health Insurance.
• Common spaces for after work activities.
• Meal and breakfast service partially subsidized by the company.
• Corporate paddle tennis court for employees and family members

Do you think your professional profile fits and this could be a good project for you? Send us your application and tell us why!