Customer Relationship Manager (CRM) - Relocation

Medier Agency; España; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A prominent iGaming company is searching for a Customer Relationship Manager in Spain. This role includes developing and optimizing CRM strategies across communication channels, ensuring customer lifecycle management, and analyzing CRM KPIs. Ideal candidates should have 3+ years of experience in the iGaming industry, proficiency with major CRM platforms, and strong analytical and project management skills. Join a dynamic team to enhance customer engagement and drive measurable results.

Formación

• 3+ years of CRM experience within iGaming or Betting.
• Proven track record of managing CRM campaigns end-to-end.
• Strong analytical skills, including segmentation and A/B testing.

Responsabilidades

• Define and optimize CRM strategy across all communication channels.
• Own customer lifecycle for effective onboarding and retention.
• Collaborate with cross-functional teams for creative campaigns.

Conocimientos

CRM experience

Analytical skills

Project management

Communication skills

Fluent in English

Herramientas

Braze

Optimove

Salesforce

Descripción del empleo

Customer Relationship Manager (CRM) - Relocation

We are looking for experienced CRM Managers, Operationals, and CRM Executives to join our growing team at different seniority levels—from CRM Manager to CRM Head. This is a unique opportunity to influence customer engagement strategy on a global scale and build best‑in‑class CRM processes across multiple products.

All the roles are on‑site in Warsaw or Valencia.

Key Responsibilities:

• Define, implement, and continuously optimize CRM strategy across all communication channels (Email, SMS, push notifications, in‑app, and onsite messaging)
• Own the customer lifecycle, ensuring effective onboarding, engagement, retention, reactivation, and churn prevention
• Plan, execute, and evaluate CRM campaigns with a strong focus on personalization, segmentation, and measurable impact on ROI
• Collaborate with cross‑functional teams (content, design, product, analytics) to ensure campaigns are creative, data‑driven, and aligned with business objectives
• Monitor, analyze, and report on CRM KPIs such as CLV, retention, conversion, and churn; translate insights into actionable improvements
• Ensure compliance with data privacy regulations and responsible gaming practices

• CRM Manager – execute and optimize campaigns within the defined strategy
• Lead CRM – take ownership of strategy development, testing new mechanics, and mentoring team members
• Head of CRM – define global CRM vision, manage budgets and tools, build and lead a high‑performing CRM team

Requirements:

• 3+ years of CRM experience within iGaming or Betting
• Proven track record of managing CRM campaigns end‑to‑end, with measurable business impact
• Hands‑on experience with leading CRM platforms (Braze, Optimove, Salesforce, or similar)
• Strong analytical skills, including segmentation, A/B testing, and campaign performance optimization
• Excellent project management, communication, and collaboration skills
• Fluent in English (additional languages are a plus)
• Proactive, adaptable, and comfortable working in a fast‑paced, international environment

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Customer Service, Management, and Product Management

Industry

• Gambling Facilities and Casinos