Customer programme manager customer · viladecans - barcelona ·

Vueling Airlines; Barcelona; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading European airline is seeking a CUSTOMER PROGRAMME MANAGER to oversee the delivery of customer initiatives and improve business performance. The ideal candidate will have over 5 years of experience in project management, an ability to manage teams, and excellent communication skills in both English and Spanish. The role involves significant stakeholder interaction and requires strategic thinking to align projects with company goals.

Servicios

Staff travel

Flexible working model

Discounts

Formación

• Minimum 5 years of experience in project and programme management.
• Background from structured, process-driven organisations.
• Fluent in English and Spanish (C1).

Responsabilidades

• Own the end-to-end governance of the Customer programme.
• Provide a single view of progress, risks, value, and dependencies.
• Drive proactive planning and risk management.

Conocimientos

Strategic thinking

Stakeholder management

Communication

Team leadership

Risk management

Educación

Masters degree or certification in Programme/Project Management

Descripción del empleo

CUSTOMER PROGRAMME MANAGER Customer · Viladecans - Barcelona ·

Barcelona

EUR 60.000 - 80.000

Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find hereencourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

To lead and govern the delivery of the Customer programme portfolio, ensuring strategic alignment, visibility, and disciplined execution across all projects. The Programme Manager will establish and maintain a structured governance framework, drive prioritisation, manage inter‑dependencies, and enable the successful delivery of cross‑functional initiatives that improve customer experience and business performance.

Main Accountabilities

• Own the end‑to‑end governance and coordination of the Customer programme, ensuring all initiatives are aligned to company priorities and deliver measurable outcomes.
• Provide a single view of progress, risks, value and dependencies across all projects within the programme.
• Define and maintain programme standards, documentation and reporting cadence to ensure consistent and transparent execution.
• Drive proactive planning and risk management, anticipating issues before they elevate.
• Facilitate effective decision‑making through structured communication with senior stakeholders, ensuring clarity on priorities, status and next steps.
• Support leadership in translating strategic goals into executable initiatives and measurable milestones.
• Coach and develop two direct reports to ensure strong PMO support, robust reporting and data‑driven insights.

Main Responsibilities - Tasks

• Establish and maintain a programme governance structure including steering committee cadence, reporting templates and decision logs.
• Lead prioritisation and resource alignment across multiple workstreams.
• Track delivery of milestones, financial impact and business value using structured reporting.
• Maintain and update the programme risk and dependency register, ensuring mitigation plans are in place.
• Partner with cross‑functional project leads to ensure alignment and accountability.
• Drive continuous improvement of programme management practices and standards across the Customer area.

Main Relationships

• Head of Performance & Projects
• Key internal relationships: Customer project leads, Transformation, IT, Finance.

Education

• Masters degree or certification in Programme/Project Management preferred

Experience

• Minimum 5 years of experience in project and programme management roles, including at least 2 years in a corporate or large‑scale organisation managing a complex, multi‑project portfolio.
• Proven experience setting up or leading programme governance frameworks, including reporting, prioritisation and stakeholder alignment.
• Demonstrated success in driving cross‑functional transformation initiatives that delivered measurable business impact.
• Background from structured, process‑driven organisations (aviation, retail, banking, consulting, telecoms, etc.) preferred. Previous aviation experience is not specifically required.
• Experience managing and developing small teams within a programme environment.
• Strong strategic thinking and ability to translate vision and business goalsinto delivery.
• Challenging and assertive communicator, able to push for accountability whilst maintaining trust.
• Executive presence able to convey clarity, confidence and credibility with leadership up to Director and C‑Level.
• Excellent stakeholder management and communication skills.
• High level of organisation, structure and attention to detail.
• Structured and pro‑active, able to anticipate risks and drive forward solutions.
• Results driven mindset comfortable working with data and KPIs to measure progress and impact.

Languages

English and Spanish C1

Location

Viladecans, Barcelona

Level

We are the only Top Employer airline in Europe

For the second year running, Vueling is the only European airline and the only low‑cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.

Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self‑development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more?

We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.

🟡 Our Recruitment Process

Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process works.