Customer Lifecycle Program Manager

TD SYNNEX; Barcelona; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

TD SYNNEX is seeking a Customer Lifecycle Program Lead to drive adoption, execution, and ROI of lifecycle initiatives across Europe. You will bridge vendor strategy with local market execution, enable country teams, and onboard partners into vendor programs.

The role requires influencing cross-functional teams in a matrix environment, strong commercial sense, and willingness to travel across Europe. You will partner with vendors, customers, and internal teams to deliver measurable outcomes.

Formación

• Experience leading cross-country programs across Europe.
• Strong understanding of IT channel, distribution, and vendor programs.
• Proven ability to influence stakeholders without direct authority.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Drive Customer Lifecycle program adoption across European countries.
• Enable country teams through training, tools, and best practices.
• Develop lifecycle messaging, sales plays, and enablement materials.
• Partner with country teams to recruit and onboard partners.
• Define ROI metrics and monitor program performance.
• Present insights and recommendations to vendors and leadership.
• Ensure lifecycle initiatives are embedded into local sales and marketing plans.

Conocimientos

Stakeholder management

Commercial acumen

ROI reporting

Training programs

Cross-functional leadership

Multinational team

Willingness to travel

Herramientas

Analytics tools

Descripción del empleo

Why choose TD SYNNEX

As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world's largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.

Job Purpose

The Customer Lifecycle European Program Lead is responsible for driving the adoption, execution, and commercial success of Customer Lifecycle programs across TD SYNNEX Europe. Acting as the link between vendor strategy and local market execution, this role enables country teams, drives partner participation in vendor programs, and ensures measurable ROI for both vendors and partners. The position requires strong stakeholder management, commercial acumen, and the ability to influence cross-functional teams in a matrix environment.

Responsibilities

• Drive Customer Lifecycle program adoption across European countries.
• Enable and support country teams through training, tools, and best practices.
• Develop and maintain lifecycle messaging, sales plays, and enablement materials.
• Partner with local teams to identify, recruit, and onboard partners into vendor programs.
• Track partner sign-up and activation targets and remove adoption barriers.
• Build strong relationships with country teams, partners, and vendor stakeholders.
• Define and monitor ROI metrics, program performance, and business outcomes.
• Present results, insights, and recommendations to vendors and senior leadership.
• Ensure Customer Lifecycle initiatives are embedded into local sales and marketing plans.

Knowledge, Skills and Experience

• Experience leading programs or business development initiatives across multiple European countries.
• Strong understanding of the IT channel, distribution, partner ecosystems, and vendor programs.
• Knowledge of customer lifecycle strategies, including onboarding, adoption, renewal, and retention.
• Proven ability to influence stakeholders and drive results without direct authority.
• Strong commercial, analytical, and ROI reporting skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Experience creating enablement and training programs.
• Ability to work effectively in a matrixed, multinational environment.
• Willingness to travel across Europe.
• Experience within a distributor, vendor, or reseller organization.
• Knowledge of Customer Lifecycle vendor programs.
• Additional European language skills.
• Experience with reporting and analytics tools.

Ready to grow your career in a global tech leader?

Join TD SYNNEX and be part of the team that connects the world with next-gen technology.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.

These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.