Customer Lifecycle CoE Sales Manager

TD SYNNEX; España; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Life insurance with Generali

Private health insurance with Cigna (1

Meal vouchers and transportation

Tax advisory with TaxDown

LinkedIn Learning access

Leap Wellbeing program

Bankinter mortgage partnerships

Gym access via Wellhub (Gympass)

Exclusive discounts

Great Place to Work certification

Descripción de la vacante

TD SYNNEX is seeking a Renewal Sales Team Leader to drive a high-performing team focused on customer retention, renewal readiness, and lifecycle management. You will lead coaching, set KPIs, and collaborate with Sales, Vendor and Partner teams to maximize customer lifetime value.

The role requires English proficiency and experience in renewals, with a hybrid work model offering in-person and remote collaboration across international accounts.

Formación

• Experience leading customer success, renewals, account management, or retention teams.
• Knowledge of adoption, engagement, expansion and renewal best practices.
• Proven ability to drive team performance and deliver measurable results.
• Strong communication, coaching and stakeholder management skills.
• Experience managing pipelines, forecasting and performance metrics.
• Ability to motivate, develop and lead teams in a fast-paced environment.
• Analytical and problem-solving capabilities; experience in partner-led models.
• IT industry experience, ideally within cloud, software or tech solutions.

Responsabilidades

• Lead, coach, and develop a team of Renewal Sales Specialists to achieve retention and renewal targets.
• Set objectives, KPIs and development plans with regular coaching and reviews.
• Foster a high-performing team culture through training and recognition.
• Drive customer engagement strategies to improve adoption, retention and renewal outcomes.
• Ensure timely management of upcoming renewal opportunities.
• Support identifying risks, retention opportunities and customer growth potential.
• Collaborate with Sales, Business Development, Vendor and Partner teams to maximize CLV.
• Monitor renewal pipelines and provide forecasting and performance reporting.
• Promote adoption of Customer Lifecycle Services and lifecycle best practices.
• Identify opportunities for expansion within existing accounts.
• Attend customer, partner and internal meetings to strengthen relationships.

Conocimientos

Leadership

Team coaching

Customer success

Renewals

Forecasting

Stakeholder management

Analytical thinking

English proficiency

Descripción del empleo

Why choose TD SYNNEX

As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world's largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.

Job Purpose:

To lead and develop a team of Renewal Sales Specialists focused on customer retention, renewal readiness, customer engagement, and lifecycle management activities. The role is responsible for driving team performance, supporting partners throughout the customer lifecycle, and ensuring successful renewal outcomes while identifying opportunities for customer growth and expansion.

Responsibilities:

• Lead, coach, and develop a team of Renewal Sales Specialists to achieve retention and renewal targets.
• Set clear objectives, KPIs, and development plans, supported by regular coaching and performance reviews.
• Create a positive and high-performing team culture through training, recognition, and continuous development.
• Drive customer engagement strategies that improve adoption, retention, and renewal outcomes.
• Ensure timely and proactive management of upcoming renewal opportunities.
• Support the team in identifying risks, retention opportunities, and customer growth potential.
• Collaborate with Sales, Business Development, Vendor, and Partner teams to maximize customer lifetime value.
• Monitor renewal pipelines and provide accurate forecasting and performance reporting.
• Promote the adoption of Customer Lifecycle Services and lifecycle best practices.
• Identify opportunities for expansion and increased customer value within existing accounts.
• Attend customer, partner, and internal meetings to strengthen relationships and drive successful outcomes.

Knowledge Skills and Experience

• Experience leading customer success, renewals, account management, or retention teams.
• Knowledge of customer adoption, engagement, expansion, and renewal best practices.
• Proven ability to drive team performance and deliver measurable business results.
• Strong communication, coaching, and stakeholder management skills.
• Experience managing pipelines, forecasting, and performance metrics.
• Ability to motivate, develop, and lead teams in a fast-paced environment.
• Strong analytical and problem-solving capabilities.
• Understanding of partner-led customer engagement models and customer lifecycle methodologies.
• IT industry experience, ideally within cloud, software, subscriptions, or technology solutions.
• 2-3 years of experience in a Team Leader, Supervisor, or Management role preferred.
• Professional proficiency in English is required.
• Experience working in international or multicultural environments is an advantage.

Why You'll Love Working With Us

• Hybrid work model : partial remote work per week to combine flexibility with in-person collaboration.
• Life insurance : coverage with Generali for greater peace of mind and protection.
• Private health insurance : coverage with Cigna, 100% company-funded for the employee.
• Flexible compensation : access to meal vouchers, public transport, childcare, and training to optimize your compensation package.
• Free tax advisory : service with TaxDown for income tax filing and support with tax and legal matters.
• Continuous learning : unlimited access to LinkedIn Learning for ongoing professional development.
• Wellbeing program (Leap Program) : personalized coaching support, including professional guidance and personal/psychological wellbeing.
• Financial benefits : partnership with Bankinter offering preferential conditions on mortgages and payroll direct deposit.
• Wellhub (Gympass) : flat rate from €14/month to access a wide network of gyms and sports activities.
• Exclusive discounts : access to multiple platforms offering discounts on products and services.
• Great Place to Work : certification obtained annually since 2023, reflecting our commitment to a healthy and positive work

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's no

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.