Customer Experience Specialist (Dutch Speaker)

Personalbüro U. Herrmann; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking multilingual candidates for customer service roles in Valencia. The ideal candidate will communicate effectively in Dutch and English, have a customer-first mindset, and thrive in a fast-paced environment. Join a market leader in Telecommunications and enjoy various learning opportunities.

Servicios

Join a market leader within Telecommunications

Opportunity for growth

Wide range of learning opportunities

Formación

• Native in Dutch (C2) and fluent in English (B2).
• Previous experience in hospitality or customer-facing roles.
• Tech-savvy and customer-focused.

Responsabilidades

• Communicate with customers through various channels.
• Address customer needs and improve processes.
• Maintain satisfaction through excellent customer experience.

Conocimientos

Listening skills

Empathy

Communication skills

Teamwork

Flexibility

Customer focus

Herramientas

Google Suite

MS Office

CRM tooling

Descripción del empleo

We are a recruitment agency focusing on multilingual candidates. Personalbüro U. Herrmann offers attractive employment opportunities across Europe recruiting and hiring in Customer Service, IT and Healthcare.

The Role

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to elevate internally to improve and/or develop processes
• Ability to work collaboratively within a team as well as independently
• Maintain customer satisfaction and retention through impactful customer experience

Ideal Profile

• Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)
• Previous working experience in hospitality or other customer facing roles is a plus
• Excellent communication skills with the ability to listen and show empathy
• You thrive for teamwork and fun and are part of the community
• Flexible and able to work in a fast paced working environment
• Autonomous, able to work independently as well as part of a team
• Tech savvy and familiar with Google Suite, MS office and CRM tooling
• Customer-focused, always have the customer’s best interest in mind

What's on Offer?

• Join a market leader within Telecommunications
• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities