Customer Experience Operations Officer

CHG-MERIDIAN; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global financial solutions provider in Madrid is seeking an Operations Specialist to provide administrative support for leasing operations. The ideal candidate has 1-2 years of experience in customer service or administrative roles, strong MS Office skills, and fluency in English. This role involves monitoring internal systems and engaging with customer-focused teams to ensure operational success.

Formación

• 1-2 years in an operations, customer service, or administrative role.
• Proficiency in MS Office, especially Excel.
• Strong attention to detail and time management skills.

Responsabilidades

• Provide administrative and operational support for leasing operations.
• Monitor and control information in internal systems.
• Engage with customer-focused roles including Account Managers.

Conocimientos

Customer service

Data processing

Organizational skills

Microsoft Excel

Fluency in English

Herramientas

CRM systems

Descripción del empleo

At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout.

As an "Operations Specialist" you are a key-contributor for the success of our organization. We are looking for a professional future colleague to provide administrative and operational support for leasing operations on a global scale. Processing in ERP the end of lease operations such as Returns, Sale Contracts, Calculations, Buy Outs, etc. Administration and adherence to customer and region-specific procedures within internally agreed service levels

Comply with company standards and local regulations at each stage of the process

Consult and support the different areas related to operations on clarifications

Proactive engagement and coordination with customer-focused roles including, but not limited to, Key Account Managers and Customer Experience Specialists

Monitoring and control of information in internal systems

Experience : 1-2 years in an operations, customer service, or administrative role. Do you have this within finance, leasing, or business administration? Technical Skills : Proficiency in MS Office (especially Excel); experience with CRM systems is a plus but not required.

Fluent in English (spoken and written) to effectively communicate in an international environment.

Attention to Detail : Strong ability to process data accurately, create and manage leasing contracts, and ensure compliance with company standards.

Time Management : Strong organizational skills to handle multiple tasks and meet deadlines in a fast-paced environment.

Make a real impact on the global economy through our innovative, digital, and sustainable business model. ♻️

As a leading global technology2use® | CHG-MERIDIAN AG company, we develop, finance, and manage customized technology usage models for the IT, industrial, and healthcare sectors. Independent from providers and with +40 years of extensive experience, our global community consists of more than 1,500 employees in 30 countries across the globe. Our headquarters are in Weingarten, Germany.