Customer Experience Manager

Huxley; Barcelona; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Huxley seeks a Customer Experience Manager Consultant to lead customer-centric transformation initiatives in Barcelona, combining Human Centered Design and Design Thinking to improve experiences and support strategic decisions.

The role involves mapping customer and stakeholder journeys, translating market insights into actionable actions, and collaborating with Marketing, Medical Affairs, and international partners. 6-month engagement, mainly remote with occasional office attendance.

Formación

• 4+ years in Customer Experience (CX).
• 4+ years applying Human Centered Design (HCD) and Design Thinking.
• 4+ years in Market Research and insight generation.
• 4+ years in Customer Journey Mapping and Stakeholder Journey Mapping.

Responsabilidades

• Lead and evolve customer journeys and stakeholder journeys.
• Analyze market research studies and translate insights into actionable initiatives.
• Identify needs, pain points, and improvement opportunities.
• Define value propositions aligned with stakeholder needs.
• Collaborate with Marketing, Medical Affairs, international stakeholders, and patient associations.
• Apply Human Centered Design (HCD) and Design Thinking across strategic projects.
• Ensure the voice of patients, healthcare professionals, and other stakeholders informs decision-making.

Conocimientos

Customer Experience (CX)

Human Centered Design (HCD)

Design Thinking

Market Research

Journey Mapping

Stakeholder Management

Consulting Experience

Autonomy & Ownership

English Proficiency

Descripción del empleo

Hi Network,

We are looking for a Customer Experience Manager Consultant to lead customer‑centric transformation initiatives, leveraging Human Centered Design, stakeholder insights, and journey mapping to improve experiences and support strategic decision‑making.

Tasks & Responsibilities

• Lead and evolve customer journeys and stakeholder journeys.
• Analyze market research studies and translate insights into actionable initiatives.
• Identify needs, pain points, and improvement opportunities.
• Define value propositions aligned with stakeholder needs.
• Collaborate closely with Marketing, Medical Affairs, international stakeholders, and patient associations.
• Apply Human Centered Design (HCD) and Design Thinking methodologies across strategic projects.
• Ensure the voice of patients, healthcare professionals, and other stakeholders is embedded into decision‑making processes.

Required Experience

• 4+ years of experience in Customer Experience (CX).
• 4+ years applying Human Centered Design (HCD) and Design Thinking methodologies.
• 4+ years in Market Research and insight generation.
• 4+ years in Customer Journey Mapping and Stakeholder Journey Mapping.
• Experience managing multidisciplinary and international stakeholders.
• Background in consulting environments or business‑facing roles.
• Ability to work autonomously and quickly take ownership of ongoing initiatives.
• Professional level of English.

Collaboration Details

• Location: Barcelona (mainly remote, with occasional office attendance).
• Initial duration: 6 months.
• Start date: End of September / Beginning of October.

I’d be happy to share more details.