Customer Experience Executive - German & UK Market

Degusta Box; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A food and beverage company based in Barcelona is seeking a Customer Experience Executive to support customers in resolving issues and contribute to enhancing the customer experience. The ideal candidate will have high-level fluency in German and English, strong customer service skills, and a positive attitude. This role offers competitive salary and flexible working options, along with a vibrant office environment.

Servicios

Competitive salary

Flexibility in schedule

15 days remote work within EU

25 days holiday plus one extra for seniority

Dog-friendly office

Social events including rooftop BBQs

Formación

• Fluent in German and English.
• Strong customer service skills with kindness and helpfulness.
• Positive attitude and teamwork spirit.

Responsabilidades

• Support customers to resolve issues via phone, email, and social media.
• Manage and respond to reviews from public sites.
• Attend meetings to report on KPIs and share feedback.

Conocimientos

High-level German

High-level English

Customer service skills

Teamwork

Communication skills

Organizational skills

Herramientas

MS Office: Word and Excel

Zendesk or similar ticketing tools

Descripción del empleo

ABOUT US

Based in Barcelona, we bring food and beverage brands closer to consumers in France, Germany, the UK, Italy and Spain through innovative In-home Sampling, Market Research and Social Media campaigns. Our mission? To bring Surprise and Joy to as many homes as possible!

We believe that a combination of a fun product and great people is what makes us stand out. Our work culture is built on collaboration, openness, and positivity, where ownership, proactivity, and pragmatism are highly valued.

We stand out by offering an innovative, efficient and exciting solution for food and beverage brands all over Europe, delivered by the best teams of professionals - you could be next!

THE ROLE

As our Customer Experience Executive, you will become the expert and the voice for both markets, whilst getting to know the food and beverage industry at a deeper level. Aside from providing excellent service, you\'ll also contribute to exciting tasks and projects to boost customer experience. Become a part of a fun-spirited and dedicated team whilst upskilling yourself in the field of Operations.

YOU WILL

• Support DegustaBox customers to resolve any easy or complex issues via phone, by email and through social media.
• Manage and respond to reviews from public sites like Trustpilot or Google.
• Attend country/team meetings to report on kpis and share qualitative feedback from the markets
• Collaborate in tasks and/or projects with the goal to boost customer experience
• Execute onboarding and training for new hires (interns or executives)
• Lend a hand in managing internal administrative Operational aspects
• Most importantly, always ensuring a high level of customer service that’ll make our subscribers smile :)

THIS IS YOU

• You speak German & English at a high level
• You show strong skills in customer service and treat people with kindness and helpfulness
• You love teamwork and show good communication and social skills
• You have basic knowledge of MS Office: Word and Excel
• You are organised and have a positive attitude
• You have worked with Zendesk or other similar ticketing tools

WHAT DO WE OFFER

• Competitive salary
• Flexibility in schedule - short Fridays & work-from-home options up to 40%
• 15 days of remote work days from countries within the EU
• 25 days of holiday a year, and an additional day for seniority after 3 years in the company
• Half a day off to celebrate your birthday
• Discounted Private Health Insurance
• Discounted membership with Urban Sports Club
• Central Barcelona office location
• Dog-friendly office
• Fresh fruit, drinks and loads of snacks
• Social events such as our rooftop BBQs and seasonal parties
• Fantastic colleagues from all over the world
• Referral bonus

Got something to bring to The Box? We’d love to hear from you.

Degusta Box is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.