Customer Experience Coordinator — Hybrid Remote

CHEP; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global logistics company in Madrid is seeking a Customer Service professional to manage inquiries and enhance customer satisfaction. This role involves collaborating across teams, supporting customer onboarding, and contributing to overall service excellence. The ideal candidate has 3-5 years of experience in customer service or supply chain, strong communication skills, and proficiency in MS Office. The position offers a hybrid work model and opportunities for professional growth.

Formación

• 3-5 years of experience in Customer Service or Supply Chain.
• Ability to communicate with internal and external stakeholders.
• Good knowledge of MS Office (Excel, Word, PowerPoint).

Responsabilidades

• Manage customer inquiries and complaints effectively.
• Support customer onboarding processes.
• Collaborate with teams for a seamless customer experience.
• Conduct reviews of customer accounts to enhance satisfaction.
• Address issues proactively to enhance customer retention.

Conocimientos

Solution-focused approach

Excellent communication skills

Organizational skills

Attention to detail

Teamwork

Flexibility

Knowledge of MS Office

Experience with Salesforce

Experience with SAP

Herramientas

Salesforce

SAP

Microsoft Office

Descripción del empleo

A global logistics company in Madrid is seeking a Customer Service professional to manage inquiries and enhance customer satisfaction. This role involves collaborating across teams, supporting customer onboarding, and contributing to overall service excellence. The ideal candidate has 3-5 years of experience in customer service or supply chain, strong communication skills, and proficiency in MS Office. The position offers a hybrid work model and opportunities for professional growth.