Customer Experience Consultant

A.P. Moller - Maersk; Valencia; Presencial; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

Maersk in Valencia is seeking a Customer Experience Agent to deliver outstanding service to customers and manage end-to-end shipment processes.

The role requires fluent French and English, strong communication and stakeholder management, and a proactive, results-driven approach in a fast-paced logistics environment.

Formación

• Experience in logistics, supply chain management or related fields.
• Fluency in French (mandatory) and English; Spanish is a plus.
• Excellent communication and stakeholder management skills.
• Results-oriented with strong organizational abilities.

Responsabilidades

• Manage and monitor the end-to-end shipment process.
• Coordinate with stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver value to customers by leveraging business knowledge and process understanding.
• Resolve queries from shippers, customers, KAMs and other stakeholders promptly.
• Maintain a customer-centric approach and prevent errors proactively.
• Prepare and submit documentation accurately and on time.
• Support customer retention and identify cross-selling opportunities.
• Engage in regular customer conference calls to ensure seamless operations.
• Collaborate with KCMs and Commercial teams to strengthen relationships.
• Adhere to customer SOPs and monitor relevant KPIs.

Descripción del empleo

Are you a customer-focused professional who is passionate about delivering exceptional customer experiences? Do you have a high-energy, dynamic mindset and always strive to achieve the best in what you do? Do you enjoy working in a fast-paced environment?

Then this role is for you!

We have an exciting opportunity to join our team as a Customer Experience Agent in Valencia!

You'll be joining an exceptional team that is passionate about delivering outstanding service to our customers and creating seamless logistics solutions worldwide.

What We Offer

At Maersk, we put you in the driver's seat of your own career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale.

With our presence in more than 130 countries, you'll have the opportunity to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there.

We invest in our people through innovative learning and development programs, competitive benefits, and a culture that celebrates collaboration, performance, and growth.

Driven by a passion for progress and inclusion, we foster workplaces where every individual feels valued, respected, and empowered to succeed.

Key Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver added value to customers by leveraging strong business knowledge and process understanding.
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
• Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
• Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
• Support customer retention and identify cross-selling and upselling opportunities.
• Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations.
• Partner with KCMs and Commercial teams to establish and strengthen customer relationships.
• Comply with customer-specific SOPs and monitor relevant KPIs.

We Are Looking For

• Experience in logistics, supply chain management, or related fields.
• Fluency in both French (mandatory) and English. Spanish is a plus!
• Excellent communication skills and confidence when coordinating with multiple stakeholders.
• Strong stakeholder management and relationship-building skills.
• A passion for customer service excellence and customer centricity.
• Results-oriented mindset.
• Strong organizational skills and the ability to perform under pressure.
• A team-player attitude with a collaborative approach to achieving business goals.
• Good understanding of operational processes.
• Ability to drive issues to resolution with a strong sense of urgency and persistence.
• Positive, proactive, and solution-oriented attitude.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].