Customer Experience & Centre Leader

IWG plc; Barcelona; Presencial; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives

Sociable hours

Descripción de la vacante

IWG plc in Barcelona is seeking a Customer Services Manager to lead a centre and own its performance. You’ll have autonomy, manage on-site operations, and drive customer-centric service with a focus on sales and growth.

Ideal candidates bring experience delivering against targets within a small team, plus a passion for service, resilience and ownership to ensure outstanding experiences for customers and guests.

Formación

• Experience delivering against targets when leading a small team.
• Centre management experience in flexible workspace, store or similar site.
• Strong sales and customer-focused mindset with resilience.

Responsabilidades

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Ensuring customers receive world-class service and become brand ambassadors.

Conocimientos

Leading small team

Sales & commercial mindset

Customer focus

Descripción del empleo

IWG plc in Barcelona is seeking a Customer Services Manager to lead a centre and own its performance. You’ll have autonomy, manage on-site operations, and drive customer-centric service with a focus on sales and growth.

Ideal candidates bring experience delivering against targets within a small team, plus a passion for service, resilience and ownership to ensure outstanding experiences for customers and guests.